Job summary
- Main area
- Administration
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Part time - 24 hours per week (Rota base weekdays, weekends, Nights and Bank holidays)
- Job ref
- 387-WD0788-MF
- Employer
- Bristol NHS Foundation Trust
- Employer type
- NHS
- Site
- Weston General Hospital
- Town
- Weston-super-Mare
- Salary
- £25,272 pa pro rata
- Salary period
- Yearly
- Closing
- 03/08/2026 23:59
Employer heading
A&E Receptionist
Band 2
North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) have merged as of 1st July 2026 to become Bristol NHS Foundation Trust. This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Bristol NHS Foundation Trust recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
Generative artificial intelligence (AI) describes algorithms that can be used to produce new content, including audio, code, images, text, simulations, and videos. It is developing all the time and is now being used as a support mechanism for all kinds of content-based creations. Please note the use of AI is monitored and if applicants have used it then they are required to declare this.
Job overview
There is an exciting opportunity to join a friendly, supportive team working in Emergency Care. We are currently looking for an enthusiastic individual to join our A&E reception team to work on our friendly reception desks. The successful applicants should be excellent communicator with good telephone skills and can deal with the general public daily, also have a positive approach to customer care. The role will involve providing reception support to the clinical team within the A&E department. You will also act as a focal point of communication between patients, ambulance crews and clinical staff. In addition, it is a necessity that applicants have a good standard of IT skills and be able to work on their own initiative and as part of a team. Flexibility is required as you will be expected to work a range of shifts each week which will include weekdays, evening, weekends and bank holidays on a rota basis. This is planned in advance and offers flexibility with shifts.
The current shifts are 0730-1530 and 1530-Midnight
Interviews will be held on Tuesday 11th August 2026
Main duties of the job
You will be the first point of contact for patients, visitors and other health care professionals to the emergency department on arrival at the reception desk, whether this will be front facing or via telephone, to ensure they receive excellent customer service experience. The successful applicant will have a friendly and professional attitude, good IT and organisational skills and be able to accurately complete/input data. The successful candidate will also need to be able to deal with difficult and stressful situations with courtesy and empathy. The duties consist of patient registration using Careflow EPR (full training given). Other duties include appointment booking, scanning, dealing with a range of enquires, in person, by phone or by email in an efficient, polite and courteous manner.
Working for our organisation
Bristol NHS Foundation Trust brings together more than 28,000 staff to deliver over 160 clinical services across thirteen hospital locations, operating from three main sites at Southmead, Bristol city centre and Weston.
With an annual turnover of 2.6 billion, we are now one of the largest NHS trusts in the United Kingdom.
Chaired by Ingrid Barker and led by Maria Kane as Chief Executive, Bristol NHS Foundation Trust aims to transform the way healthcare is delivered locally with a clear focus on making a difference for what we call our Four Ps:
- Better outcomes for our Patients
- More opportunities for our People
- Fairer more consistent care for our Population
- Best Value for Public Purse
Our vision for five years from now:
- Patients will wait less time to be diagnosed and treated, and they will have the same high-quality experience and outcomes, regardless of who they are or where they live.
- We will meet rising demand by maximising the use of our available resources.
- More care will be delivered nearer to patients, in their homes or the community.
- Digital technologies will have transformed the way we work and the way we deliver care.
- Our people will feel engaged, energised and empowered by their work.
- We will be known as a place where people enjoy working, training and building a career.
- Our volume of globally renowned research and innovation will have grown significantly.
- We will contribute to system financial balance
Detailed job description and main responsibilities
For more details please see attached job description for main duties and responsibilities for the vacancy.
Person specification
Education and Qualification
Essential criteria
- Good standard of general education
Desirable criteria
- Computer skills/ECDL
Knowledge, skills and abilities
Essential criteria
- good organisation skill and self management to multi task
- knowledge of office procedures including filing
Desirable criteria
- Good keyboard skills
Experience
Essential criteria
- Clerical/Administration experience
- Working with the public
- Customer service experience
Desirable criteria
- Previous NHS experience
Personal Qualities
Essential criteria
- good customer service skills for both internal and external users face to face and telephone
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Tara Fox
- Job title
- Admin Team Leader
- Email address
- [email protected]
- Telephone number
- 01934881282
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