Job summary
- Main area
- Administrative and Clerical
- Grade
- Band 8c
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Planned overtime may be required at times)
- Job ref
- 043-AC212-1225
- Employer
- NHS Wales Shared Services Partnership
- Employer type
- NHS
- Site
- NHS Wales Shared Services Partnership
- Town
- CARDIFF
- Salary
- £78,120 - £90,013 per annum
- Salary period
- Yearly
- Closing
- 15/12/2025 23:59
- Interview date
- 29/01/2026
Employer heading
Head of Financial Management System (FMS) Strategy & Service Delivery
Band 8c
If you are looking to join NWSSP, please see the additional information below that may be of interest to you: -
Our “Benefits” video has been created to highlight and showcase some of the benefits of working for the NHS and NWSSP:- https://youtu.be/zX3x046SDhg
The “Tops Tips – Be Yourself” video has been designed to support candidates applying for roles with NWSSP. We have outlined 8 key steps to help candidates articulate their capabilities and experience when completing applications with NWSSP. https://youtu.be/qe3ibY8b6m4
Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English
Job overview
· An exciting opportunity has arisen to be responsible for the operational delivery and continuous improvement of the Financial Management System (FMS) and associated enterprise resource planning (ERP) platforms across NHS Wales.
· The role bridges finance, purchase to pay, procurement, supply chain and supplier performance and contract management, system integrity, data management and ensures that the FMS can support NHS business objectives, and adapt to changing reporting requirements and emerging technological solutions.
· The post holder will ensure systems are robust, future proofed and aligned with national financial and digital transformation policy objectives and operating models.
Main duties of the job
Provide professional advice and leadership to key stakeholders on the long-term vision for FMS and enterprise systems across NHS Wales, influencing and managing change.
Oversee the day-to-day management of FMS, ensuring high availability, performance and end user satisfaction. This includes the Central E-business Services team help desk function providing second- and third-line support for all NHS Wales organisations.
Responsible for the delivery and day to day management of highly complex programmes of technical and cultural change, using recognised methodologies such as PRINCE, AGILE and Management of Risk. Programmes may include service upgrades, adoption of common operating models across multiple organisations at pace and new service developments.
Champion innovation and emerging technologies, keeping key stakeholders informed of all related system developments both within the NHS and outside, to ensure the NHS in Wales is at the leading edge with FMS solutions, as far as practicable. Examples include Software as a Service, Robotic Process Automation, business intelligence tools including generative and predictive AI.
Foster a close working relationship with the NHS Wales finance community as well as with Directors of Digital across NHS Wales including the NWSSP Chief Digital Officer and Digital Heath and Care Wales to ensure policy and strategy alignment, advocating a no surprises principle.
Working for our organisation
At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.
Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.
Excellent customer service is something we strive for, for both our internal and external customers.
Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/
NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications
Essential criteria
- Educated to post graduate degree level or equivalent experience, in relevant area.
- Information Technology Infrastructure Library (ITIL) Service qualification.
- Project Management qualifications such as PRINCE2 or other equivalent methodology.
- Knowledge of good practice, benchmarking and performance measurement techniques in relevant service area.
- Knowledge of information governance compliance standards and data sharing protocols.
Desirable criteria
- Management of Risk Practitioner or equivalent methodology.
- Lean Six/Sigma Black Belt qualification or equivalent methodology.
Other
Essential criteria
- Ability to access transport (public and/or private) to travel off site for meetings (as appropriate), throughout Wales.
- Deliver excellent customer service to our internal and external customers, helping us to maintain the Customer Service Excellence standard.
Desirable criteria
- An understanding of the structures and healthcare policies in place within NHS Wales.
- An understanding of the Duty of Quality and how it applies to non-clinical services delivered in Wales.
Skills
Essential criteria
- Strong influencing and negotiating skills, a good builder of productive relationships.
- Self-aware, appropriately confident, resilient and strong under pressure.
- Ability to challenge the status quo to improve outcomes.
- Creative and dynamic, strong on lateral thinking, bringing fresh ideas and proposing new but risk evaluated solutions to emerging challenges.
- Enthusiastic, passionate and committed to making a positive difference.
- Evidence of recent continuous personal development including accreditations.
- Determined and tenacious, committed to seeing delivery through to completion.
Desirable criteria
- Evidence of implementing service improvement and developing stretch objectives for service area and team.
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh.
Experience
Essential criteria
- A strong understanding of systems architecture, and experience with ERP systems including payroll and stock management systems.
- Expertise in data analytics, BI reporting tools and using systems to provide insights for decision making.
- Proven ability to manage complex programmes including risk and change management, data migration and system configuration involving multiple stakeholder organisations and suppliers.
- Proven experience of providing dynamic and effective leadership, able to motivate and inspire specialist teams and individuals.
- Recognised ability to influence strategic thinking of senior NHS organisation leaders and decision makers.
- Significant experience of operational service management, service design, service transition and continual service improvement.
- Ability to achieve and maintain relevant ISO accreditations or equivalent service standards.
- Extensive knowledge of the technology marketspace and both current and emerging ERP and BI reporting systems, our current FMS includes Oracle E-Business suite, Qlik BI reporting systems and specialist Document Management Scanning technologies.
Desirable criteria
- Experience of managing enterprise financial systems within a shared service operating environment.
- Experience of writing business cases and managing procurement exercises and associated legal and governance frameworks.
- Political awareness, displaying a clear understanding of the implications of both national and local agendas and how they can be managed.
Employer certification / accreditation badges
.png "Armed Forces Bronze Award NWSSP")
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Alison Ramsey
- Job title
- Director of Finance and Corporate Services
- Email address
- [email protected]
- Telephone number
- 02921 501500
List jobs with NHS Wales Shared Services Partnership in Administrative Services or all sectors