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Job summary

Main area
Virtual Ward
Grade
Band 4
Contract
Permanent
Hours
Part time - 15 hours per week
Job ref
001-ACS089-0825
Employer
Cardiff and Vale University Health Board
Employer type
NHS
Site
Virtual Ward, University Hospital of Wales
Town
Cardiff
Salary
£27,898 - £30,615 per annum, pro rata
Salary period
Yearly
Closing
12/08/2025 23:59

Employer heading

NHS

Patient flow Co-ordinator (Virtual Ward)

Band 4

WHO WE ARE:

Cardiff and Vale University Health Board is one of the largest Integrated Health Board in the UK, employing over 16,000 staff and providing over 100 specialist services. Serving a population of around 500,000 people living in Cardiff and the Vale of Glamorgan, we are focussed on the health and care needs of our local population whilst also working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone and to delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”. We have recently refreshed our strategy, Shaping Our Future Wellbeing, which sets out the Health Board’s Vision for improving the health and wellbeing of the populations we serve by 2035 through the delivery of our strategic objectives; Putting People First, Providing Outstanding Quality, Delivering in the Right Places, and Acting for the Future. We have challenging times ahead, but we are confident that by tackling these challenges together, we can support people to live healthier lives and reduce the unfair differences in the prevalence of illness and health outcomes we see in our communities today. We aspire to deliver outstanding care and treatment for people when they need it, where they need it; care that compares well with the best in the world, but to do so, we need to transform how we deliver services over the next decade and beyond.

We are a values-driven organisation and out goals will only be realised if our values are at the heart of everything we do. Created by colleagues, patients and their families and carers, our values are:

·         We are kind and caring

·         We are respectful

·         We have trust and integrity

·         We take personal responsibility

OUR REGION:

Wales has much to offer with miles of stunning coastline, UNESCO world heritage sites and beautiful countryside. Cardiff, the thriving Welsh capital, has something for everyone. It is a fantastic city to live and work in with an abundance of sports, arts and cultural attractions. Situated to the west of Cardiff, the Vale of Glamorgan offers a combination of beautiful Welsh countryside and a dramatic natural coastline, as well as charming towns including Penarth and Cowbridge. Those seeking more culture may find themselves drawn to the National Museum, St Fagan’s Museum of Welsh Life or the Millennium Centre, home of the Welsh National Opera. Whether city life or rural living, Cardiff and the Vale offers the best of both worlds.

The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable. 


 

Job overview

We are seeking a compassionate and experienced patient navigator to join our virtual ward team within Acute Medicine. 

Acute Medicine has moved to a new model that consists of a Virtual Ward (VW), Medical Same Day Assessment Unit (MSDEC), Rapid Assessment Treatment Zone (RATZ), Assessment Unit (AU), Medical Short Stay Unit (A2) and the Older Persons’ Short Stay Unit (A1S). Virtual Ward allows patients to remain at home, the navigator is pivotal in booking appointments at clinic, chasing referrals and results. 

Main duties of the job

The post holder will be expected to work independently to manage the patients on the virtual ward list. The successful post holder will be a kind and caring individual who has exceptional communication needs, and shows a passion and enthusiasm for acute medicine. The Virtual Ward navigator is pivotal in booking appointments at clinic, chasing referrals and results, enabling the patient to stay at home, reducing the need for hospital admission. 

This is a wonderful opportunity to be part of a new way of working, on a virtual ward within the MSDEC area of Acute Medicine. If you welcome change and innovation in a challenging but rewarding environment we would like to hear from you.

We are looking for someone who who shares our UHB’s values and behaviours; 

•We care about the patients and the people we work with 
•We trust one another 
•We respect each other 
•We take personal responsibility 
•We treat people with kindness 
•We act with integrity 

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

Cardiff and Vale University Health Board is one of the largest Integrated Health Boards in the UK, employing over 17,000 staff, providing over 100 specialist services.   Working across 6 hospital sites, we have a diverse range of career opportunities to offer. Serving over 500,000 people living in Cardiff and the Vale, we are focussed on the health and care needs of our local population whilst working with our partners to develop regional services. Together we are committed to improving health outcomes for everyone, delivering excellent care and support.

Our mission is “Living Well, Caring Well, Working Together”, and our vision is that every person’s chance of leading a healthy life should be equal. Our 10-year transformation and improvement strategy, Shaping Our Future Wellbeing, is our chance to work collaboratively with the public and our workforce to make our health board more sustainable for the future.

Detailed job description and main responsibilities

You will find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac.

Person specification

Qualifications

Essential criteria
  • Meets all essential criteria as per attached job description/person specification
Desirable criteria
  • Meets all desirable criteria as per attached job description/person specification

Experience

Essential criteria
  • Significant experience working in emergency care in the hospital setting

Skills

Essential criteria
  • Clinical skills
Desirable criteria
  • Extended clinical skills

Special Knowledge

Essential criteria
  • Knowledge of protocols and procedures
Desirable criteria
  • Demonstrates awareness of importance of team working

Personal Qualities

Essential criteria
  • Meets all essential criteria as per attached job description/person specification
Desirable criteria
  • Meets all desirable criteria as per attached job description/person specification

Employer certification / accreditation badges

Veteran AwareApprenticeships logoAge positiveDisability confident leaderhyderus o ran anableddAccredited Living Wage EmployerDefence Employer Recognition Scheme (ERS) - GoldArmed Forces CovenantDFN Project Search LogoStonewall Top 100 Employers in 2023Stonewall Top 100 Employers in 2023Core principles

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Lowri Warren
Job title
Senior Nurse
Email address
[email protected]
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