Job vacancy: Lead Infrastructure Engineer (Cloud), Digital Health and Care Wales, Cardiff

Job summary

Main area

Grade

Band 8a

Contract

Fixed term: 17 months (to 31/03/2027 due to project length)

Hours

Full time
Flexible working

37.5 hours per week

Job ref

025-AC303-1125

Employer: Digital Health and Care Wales
Employer type: NHS
Site: Hybrid working
Town: Cardiff
Salary: £56,514 - £63,623 per annum
Salary period: Yearly
Closing: 03/12/2025 23:59

Lead Infrastructure Engineer (Cloud)

Band 8a

Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.

The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

Detailed job description and main responsibilities

The role is responsible for the commissioning, decommissioning and support of the operational solutions and services within the team’s control. This can be achieved through:

Helping to develop, manage and maintain the team portfolio of national infrastructure services and/or products.

Operational support for their team’s IT products and services.

Assisting in the managing of the workload, performance, and development of the team of IT operations specialists by helping build capability to deliver against targets.

Helping manage third-party provision of IT operational services or products within the team.

Provide expertise to programmes and projects, persuading and negotiating with a range of stakeholders to achieve positive outcomes.

Assist in the development of architectural solutions for IT operational solutions, throughout service/product life cycles.

Ensure that services are provided in accordance with agreed SLA/OLAs and delivered within agreed budgets.

Responsible for KPI reporting and executing performance management within the post holder’s sphere of responsibility.

Participate in the organisational out of hours on call rota to ensure continuity of service.

Provide assurance that products and services are secure and match operational needs.

Ensure maximum benefits to patient care are delivered and maintained through the delivery of IM&T.

Person specification

Qualifications and Knowledge

Essential criteria

A master’s degree in an associated professional field (or equivalent qualification / experience).
Further evidence of relevant higher-level education and/or training.
Knowledge gained through practical experience of working at this level, across a range of work procedures and practices.
Evidence of continuous professional development

Desirable criteria

Relevant Professional Registration: E.g. Chartered IT Professional (CITP) or Chartered Engineer (CEng)
FEDIP Advanced Practitioner, or equivalent recognised advanced level professional qualification.
Theoretical and specialist knowledge gained via relevant certification, such as: o ITIL foundation qualification o Leadership and Management qualification or training
Knowledge of the NHS, other healthcare systems, or the health sector, including regional or national variations.

Experience

Essential criteria

Experienced in leading cross-functional teams to deliver resilient, scalable infrastructure solutions aligned with organisational goals
Proficient in applying scripting languages and syntax to create secure, efficient, and maintainable software.
Proficient in working with on-premises, cloud, and hybrid infrastructures to ensure secure and efficient service delivery.
Expert at using cloud and virtualisation technologies to improve infrastructure and services while managing costs and security
Proficient in keeping accurate IT asset records to support service management, change control, and audits.
Familiar with identifying and reducing risks to digital services (including security risks) through business continuity and disaster planning
Familiar with applying industry standards and best practices to ensure quality and continuous improvement in digital services.
Proficient in planning, monitoring, and managing budgets, supporting effective use of public funds
Familiar with tracking project progress to meet deadlines, budgets, and quality standards.
Familiar with using fair and evidence-based methods when managing and negotiating contracts to ensure good value and ethical standards.
Familiar with leading inclusive meetings where everyone can contribute and decisions are recorded.
Proficient in delivering IT services to internal users and customers according to agreed service levels.
Proficient in configuring and maintaining system software to manage computing resources and support automation.

Desirable criteria

Understand Agile principles and have experience supporting backlog management, sprint planning, and iterative delivery in infrastructure projects.
Experience of using AI or machine learning tools to help monitor infrastructure, analyse data, and gain operational insights.
Familiar with coaching others by adapting guidance to support different learning needs and levels of independence.

Skills and Attributes

Essential criteria

Conceptual thinking to make sense of complex or unclear problems by spotting patterns, developing insights, and trying ideas.
Leadership skills to support and guide others with clear direction and to encourage an inclusive, high-performing team culture
Interpersonal skills to build respectful and trusting relationships with a wide range of people, using inclusive communication.
Influence and impact to work positively and empathetically with others to support shared goals and actions.
Supervisory skills to set clear expectations and achievable deadlines and offer regular support to others.
Follow-through and monitoring to track progress, spot and fix issues with others, raise concerns and keep people updated.
Teamwork to work openly and supportively with others and help create a team where everyone feels able to contribute
Effective communication skills—verbal, written, or assistive—to share information clearly and respectfully.

Desirable criteria

Welsh language skills are desirable, level 1 or above, in understanding, speaking, reading and writing in Welsh.

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

For further information regarding Digital Health and Care Wales please see our website: https://dhcw.nhs.wales/

DHCW has made a pledge to the Welsh Government Corporate Parenting Charter and we are committed to being a Corporate Parent—supporting care-experienced children and young people to thrive, be heard, and reach their full potential. Please contact the DHCW Recruitment Team to find out more" [email protected]