Job overview

An exciting opportunity to join our expanding team of Medical Secretaries.

The Medical Secretary’s role is to provide a full administrative and comprehensive secretarial service to the Consultant and their clinical team which includes but is not limited to, diary management, meeting organisation, transcription of clinical documentation, clinic preparation.

Act as the first point of contact for patients, relatives, clinical colleagues, GP’s and all other support services. 

Administer and organise the Consultant’s schedule. Prepping of outpatient clinics. Providing guidance to clinic coordinators as required to ensure accurate clinic bookings.  Work collaboratively with colleagues within and outside department/organisation to ensure high level of service provision to patients and service users.

Main duties of the job

• §  Exchange verbal and written information from patients, relatives and GPs ensuring the caller’s needs are clearly established.

  §  Liaise with appropriate staff in making routine and emergency admissions as directed by clinicians.

  §  Ensure transport has been booked for patients during clinic preparation as requested.

  §  Liaise with other hospitals regarding patient’s appointments and any other correspondence including results.

  §  Answer non-medical queries in the absence of the consultant using tact and persuasive skills.

  §  Ensure all medical queries including provision of results passed to the correct clinician for action in line with Departmental Standard Operating Procedure and processes.

  §  Ensure all urgent telephoned results are passed to the correct clinician for action in line with Departmental Standard Operating Procedure.

  §  Act as first point of contact for the consultant and team, accurately record messages and pass on all appropriate enquiries in a timely manner.

  §  Providing guidance to clinic coordinators for any appointments that need to be rescheduled for clinics including visit type, clinic code and date when required.

  §  Communicating urgent clinic appointments as directed by clinical teams.

  §  Communicate with other sections within the department and other departments within the division.

Working for our organisation

Here at Velindre University NHS Trust we are extremely proud of the specialist services we provide across the whole of Wales in our cutting-edge Velindre Cancer Centre and our award-winning Welsh Blood Service, as well as the expertise of our corporate functions that bring the two divisions together. We are also fortunate to host the NHS Wales Shared Services Partnership and Health Technology Wales and have developed strong partnership working with these expert services. 

Formed in 1999, the Trust has a dedicated workforce that continuously strives to provide the key principles of prudent healthcare through a wide array of roles. We play a vital role in the communities we support and have ambitious plans for the future to continue to improve the services we deliver. We strive to maintain our core values in everything we do by being; accountable, bold, caring and dynamic, and ensuring the best possible care for our patients and donors.

If you want to work for an organisation that prides itself on making a real difference and offers exciting career opportunities then Velindre University NHS Trust is the place for you.

Visit our website to find out more https://velindre.nhs.wales/