Job summary
- Main area
- Procurement
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 043-AC168-0925
- Employer
- NHS Wales Shared Services Partnership
- Employer type
- NHS
- Site
- Ty Gorwel
- Town
- Carmarthen
- Salary
- £25,313 - £26,999 per annum
- Salary period
- Yearly
- Closing
- 02/10/2025 23:59
Employer heading

Procurement Customer Service Officer
Band 3
If you are looking to join NWSSP, please see the additional information below that may be of interest to you: -
Our “Benefits” video has been created to highlight and showcase some of the benefits of working for the NHS and NWSSP:- https://youtu.be/zX3x046SDhg
The “Tops Tips – Be Yourself” video has been designed to support candidates applying for roles with NWSSP. We have outlined 8 key steps to help candidates articulate their capabilities and experience when completing applications with NWSSP. https://youtu.be/qe3ibY8b6m4
Applicants are invited to apply in Welsh. Any application submitted in Welsh will not be treated less favourably than an application made in English
Job overview
The NHS Wales Procurement Strategy sets out the vision and direction of Procurement Services by "Securing value for NHS Wales through people-centred services" by providing a first-class service to support Health Boards and Trusts as they look after patients. The NHS Wales Shared Services Partnership Procurement Department is responsible for delivering a holistic Procurement to Payment process for all Health Boards/Trusts in Wales.
Main duties of the job
An opportunity has arisen to join this existing and dynamic organisation based in the Hywel Dda Frontline Procurement Team.
As part of the frontline team, you will be a key team member responsible for delivering the NWSSP Procurement Strategy and supporting the Health Board in the delivery of their strategic aims.
This is an excellent opportunity to develop your procurement career in a supportive dynamic, diverse and challenging environment, working at the front end of delivering value for money goods and services to the NHS thus supporting the wellbeing and future generations of Wales.
NHS Wales Shared Services Partnership’s mission is to enable the delivery of world class public services in Wales through customer focus, collaboration and innovation.
- NHS Wales Shared Services Partnership welcomes applications from people who share our values:
- Listening and learning
- Working together
- Taking responsibility
- Innovating
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.
Working for our organisation
At NHS Wales Shared Services Partnership we expect everyone to embrace our values of Listening and Learning, Working Together, Taking Responsibility and Innovating.
Our organisation encourages an agile working approach and we pride ourselves on being a learning organisation motivated by continuous improvement.
We are committed to creating an inclusive workplace that values equality, diversity and inclusion, focussing on the wellbeing and belonging of our people.
Excellent customer service is something we strive for, for both our internal and external customers.
Offering a comprehensive benefits package, there is something for everyone. To find out more about working for us, the benefits we offer and guidance on the application process please visit https://nwssp.nhs.wales/working-for-us/
NWSSP work in an agile way where possible, all posts will have a contractual base but as part of agile ways of working that may mean working from home and other locations. We also look at how we balance flexibility with community, and how to manage opportunities to learn from each other.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Person specification
Qualifications and/or Knowledge
Essential criteria
- A Level/NVQ Level 3/Advanced certificate in procurement and supply
- Ability to demonstrate understanding of or has worked within a role that includes basic purchasing principles
Desirable criteria
- Procurement or Accountancy qualification at foundation level or equivalent experience
- Knowledge of Oracle Financial Management Systems.
Experience
Essential criteria
- Experience in a busy office environment
Desirable criteria
- Previous NHS Finance and/ or Procurement experience
- Quality Assurance
- Use of Financial Management Systems
- Experience in a procurement function
Aptitude and Abilities
Essential criteria
- Demonstrate confidence in using figures
- Ability to use a range of IT software packages such as Microsoft Excel & Word
- Effective time management and organisational skills
- Excellent written and oral communication skills
- Ability to work as a member of a team and own initiative
- Accurate with attention to detail
Desirable criteria
- Effective management and organisational skills
Values
Essential criteria
- Motivated Adaptable and flexible approach
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Gemma Deverill
- Job title
- Deputy Head of Procurement
- Email address
- [email protected]
- Additional information
Sian John, [email protected]
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