Job summary
- Main area
- IT
- Grade
- Band 4
- Contract
- Fixed term: 12 months (due to project length)
- Hours
- Full time
- Flexible working
- Job ref
- 025-AC142-0725
- Employer
- Digital Health and Care Wales
- Employer type
- NHS
- Site
- Hybrid working
- Town
- Location to be confirmed at interview
- Salary
- £26,928 - £29,551 pa
- Salary period
- Yearly
- Closing
- 17/07/2025 23:59
Employer heading
Primary Care Administrator
Band 4
Digital Health and Care Wales is an ambitious organisation created by Welsh Government to lead on the digital transformation of health and care. It builds on the digital architecture and national services put in place by the NHS Wales Informatics Service over the past decade.
The organisation will lead on large-scale developments that make a significant difference to the people of Wales as well as to health and care professionals, such as expansion of the digital patient record and the creation of a National Data Resource. It will improve the way data is collected, shared and used. Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Please be advised that there is a temporary top up for Bands 2 and 3 to reflect the incorporation of the top up to the living wage of £12.60 per hour - £24,638 per annum.
This temporary top up will be in place until the annual pay uplift for 2025/26 is confirmed
Job overview
We are looking to appoint an enthusiastic and motivated individual to join our expanding team to support the delivery of digital technologies within Primary Care across Wales.
Working autonomously, as part of the Primary Care Services Operational Team, the post holder will provide expert administrative support to the team.
Main duties of the job
The role of the Primary Care Administrator is key to the effective running of the Primary Care Services Team and the successful delivery of digital products and services to Primary Care Stakeholders in Wales.
The post holder will provide a comprehensive and confidential administrative business support service to the Primary Care Team:
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communicating with clarity
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liaising with internal and external Stakeholders
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producing agenda’s, papers, informal and formal meeting notes
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managing and prioritising incoming and outgoing correspondence
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providing statistical information when required
Working for our organisation
Digital Health and Care Wales (DHCW) is an expert national body and part of NHS Wales. We work in partnership with NHS Wales colleagues and other key stakeholders to provide national digital and data services which support the delivery of health and social care in Wales. Modern health and care services depend on good digital tools, data and information. DHCW runs or works with more than 100 services and delivers major national digital transformation programmes to support this. In addition, DHCW provides expert advice in relation to cyber security and information governance. We give frontline staff the digital tools which help them provide safer and more efficient care. We are also giving patients and the public digital tools to better manage their own health and wellbeing, empowering people to live healthier lives. We put people at the heart of what we do, working to the highest standards to deliver quality and make digital a force for good in health and care.
Working for DHCW offers lots of employee benefits, including flexible working, a competitive salary, 28 days of annual leave plus Bank Holidays and opportunities for career development. We are committed to recognising and celebrating our staff as the most valuable part of our organisation.
Detailed job description and main responsibilities
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click “Apply now” to view in Trac
Responsible for:
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Providing high level administrative support as required to the Primary Care Team. This will normally include the scheduling of meetings and facilities along with preparation and distribution of agendas and papers, and distribution of notes.
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Taking and transcribing informal and formal minutes and points of note on request.
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Providing diary management support with the ability to resolve conflicting diary appointments and schedules.
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Creating, managing, and maintaining information systems to accurately record and report Primary Care activity; ensuring that information is appropriately and securely stored, filed and retrievable in line with organisational policy.
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Responsible for managing Stakeholder enquiries via generic mailboxes
Person specification
Qualifications and Knowledge
Essential criteria
- Educated to A-level, diploma, or equivalent experience
- Knowledge and understanding of NHS Working environment
Desirable criteria
- Knowledge of NHS Wales organisations & ITIL strategy
Experience
Essential criteria
- Proven record of administrative/finance skills
- Communication with staff at all levels
Desirable criteria
- Experience of working in a Primary Care setting
Skills and Attributes
Essential criteria
- Good and effective communication skills
- Excellent organisational skills
- Ability to work to deadlines
- Advanced keyboard skills
Desirable criteria
- Welsh Language Skills are desirable levels 1 in understanding, speaking, reading, and writing in Welsh
Employer certification / accreditation badges
Applicant requirements
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Rachel Loxley
- Job title
- Primary Care Team Leader
- Email address
- [email protected]
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