Job summary
- Main area
- Administration
- Grade
- Band 4
- Contract
- Permanent: Full-time although part-time hours will be considered
- Hours
- Full time
- Part time
- Job ref
- 100-AC206-0726
- Employer
- Hywel Dda University Health Board
- Employer type
- NHS
- Site
- Cardigan Integrated Care Centre
- Town
- Cardigan
- Salary
- £28,819 - £31,626 per annum (pro rata if part-time)
- Salary period
- Yearly
- Closing
- 26/07/2026 23:59
- Interview date
- 12/08/2026
Employer heading
Administrative Officer - Intermediate Care
Band 4
Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.
If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]
To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs
Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.
The salary scale for a Band 3 has been adjusted as part of the NHS Agenda for Change pay award for 2026/2027 and will be implemented in August 2026 backdated to 01 April 2026 where applicable.
Job overview
Our Community Nursing and Allied Health Care Profession team is changing. With more emphasis on integrated intermediate/community-based care it means there is never a better time to join us. We are looking for an enthusiastic, adaptable and organised person to join our professional team. Could you use your skills and experience to support the delivery of great care?
The role is an important one as you will be using your knowledge, experience and expertise to provide support to hard-working frontline teams. We put patients/people first and we expect all colleagues to do the same so you will need to share our team passion for delivering excellent patient care and always keep that passion at the forefront of your professional activity.
The challenges come thick and fast in this role, but you will know that your input is contributing to the excellent experience our patients and service users have every day.
The service covers 7 days a week 08:00 - 20:00 including bank holidays.
Main duties of the job
You will be a key member of the Intermediate Care Multi Disciplinary Team which provides a central point for the referral and provision of integrated community services, facilitating safe and timely care provision for our population. You will be expected to be kind and responsive, professional and informative and contribute to the quality of our services by demonstrating the behaviours detailed in our Values.
You will receive queries via telephone, email and face to face conversations and will resolve issues using your expertise of pathways and processes. To be successful in this role you will need excellent time management skills, must be able to work on your own initiative, and be able to prioritise your own workload with minimal supervision.
The role is diverse, including taking referrals, being part of SDUC/Outreach discussion, liaising and arranging services. You will be working with a number of different professionals in a busy, supportive environment. Some knowledge of health and social care services would be beneficial as you will be dealing with diverse referrals and pathways, gathering information and coordinating responses.
Working for our organisation
Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.
We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.
We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.
Our services are provided in:
- Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
- Four community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
- Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
- 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
- Numerous mental health and learning disabilities services
Detailed job description and main responsibilities
You will be able to find a full job description and person specification attached within the supporting documents.
The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.
The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.
Interviews will be held on 12/08/2026.
Person specification
Qualifications and Knowledge
Essential criteria
- Diploma Level (level 4) qualification or equivalent experience and be prepared to work towards diploma.
- Knowledge of administrative procedures, including IT systems, project management and training knowledge.
Desirable criteria
- Awareness of Clinical and Information Governance
Experience
Essential criteria
- Previous experience in an NHS / Local Authority role
- Experience of working under own direction whilst knowing when to seek support or advice
- Experience of supporting service improvement
- Experience in a customer focussed environment
- Evidence of working with IT systems including Word, Access, Excel
Language Skills
Essential criteria
- Must be empathetic to and supportive of the aims of the Welsh Language Act.
Desirable criteria
- Welsh Speaker (Level 1)
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download
Further details / informal visits contact
- Name
- Bianca Oakley
- Job title
- Clinical Lead
- Email address
- [email protected]
- Telephone number
- 01239 803075
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