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Job summary

Main area
Administration
Grade
Band 5
Contract
Permanent
Hours
  • Full time
  • Part time
37.5 hours per week
Job ref
100-AC095-0426
Employer
Hywel Dda University Health Board
Employer type
NHS
Site
Hafan Derwen, St Davids Park
Town
Carmarthen
Salary
£32,557 - £39,631 per annum (pro rata if part time)
Salary period
Yearly
Closing
26/04/2026 23:59
Interview date
05/05/2026

Employer heading

Hywel Dda University Health Board logo

Service Improvement and Business Support Officer

Band 5

Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.

If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]

To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs

Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.


The Agenda for Change Pay Award for 2026/27 is effective from 1st April 2026.

Please note successful applicants with a start date from 1st April onwards the salary will be as per the 2026/27 pay award. For further detail the pay circular is available via this link https://www.nhs.wales/files/pc-resources/afc-w-02-2026-pdf-pdf?ts=1773244958086

Job overview

The Primary Care team is looking to recruit an experienced business administrator to lead and manage a central business support team.  The team works with colleagues across the wider Primary Care team, to support the delivery of efficient, effective and safe Primary Care services, through working with GP Practices, community pharmacies, dental practices, optometric practices and other stakeholders.

We are looking for someone who can work independently, as well as part of a team and has the ability to plan and prioritise workload to meet deadlines.

You’ll be an effective and confident communicator and trusted with confidential matters on a day-to-day basis.

You’ll work with internal and external partners and agencies of the Health Board e.g., senior members of the Health Board, Welsh Government officials, independent contractors, members of the public etc.

This is an exciting role, which will provide you with an excellent insight into the delivery of Primary Care services.

Main duties of the job

You and your team will be responsible for arranging and organising a programme of meetings to support the work programme of Primary Care. 

This will include the preparation of agendas and minute taking of key meetings, as well as providing high quality reports, to support the work of the team.  Your team will be the first point of contact for any queries (e.g., by phone, email or in person), liaising with other Primary Care colleagues as needed. 

You’ll be responsible for establishing systems for the routine collation, analysis and interpretation of information, ensuring that data and information is kept accurately and comprehensively and that processes and policy is available.   

You’ll support in the implementation of effective reporting systems at all levels, ensuring all internal and external reports represent an accurate reflection of performance and meet timescales imposed, analysing and interpreting the information where necessary.

You’ll be expected to work flexibly, providing leadership to your team and identifying areas of training and/or development.

You’ll have a good knowledge of Microsoft Office products and be able to exploit their capabilities to maximise the effectiveness of your team.

You’ll need to maintain a comprehensive overview and understanding of the team’s activity and proactively manage the support needed to ensure service delivery expectations are met.

Working for our organisation

Hywel Dda University Health Board plans and provides NHS healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary, community, in-hospital, mental health and learning disabilities services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

  • Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in Llanelli; and Withybush Hospital in Haverfordwest
  • Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
  • Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
  • 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
  • Numerous mental health and learning disabilities services

Detailed job description and main responsibilities

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. 

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 05.05.2026

Person specification

Qualifications and Knowledge

Essential criteria
  • Educated to Degree standard or equivalent level of knowledge and experience in business administration

Experience

Essential criteria
  • Experience of working with Primary Care contractors
  • Experience of dealing with members of the public
  • Experience of taking minutes at meetings
  • Experience of data analysis
Desirable criteria
  • Experience of co-ordinating projects
  • Experience of report writing

Language Skills

Desirable criteria
  • Welsh Speaker (Level 1)

Employer certification / accreditation badges

Veteran AwareNo smoking policyCymraegDisability confident employerStep into healthCarer Confident (With Welsh translation)Defence Employer Recognition Scheme (ERS) - GoldCore principlesStonewall 2023 Bronze

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Julia Chambers
Job title
Business and Risk Manager
Email address
[email protected]
Additional information

If you'd like to discuss this position, please contact me by email to arrange a discussion.

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