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Job summary

Main area
Planning, Quality Assurance and Governance
Band 8b
Full time - 37.5 hours per week
Job ref
Hywel Dda University Health Board
Employer type
Building 7, St Davids Parc
£56,164 - £65,262 per annum
Salary period
24/04/2023 23:59

Employer heading

Hywel Dda University Health Board logo

Senior Delivery Manager - Planning, Quality Assurance and Governance

Band 8b

Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.

If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via

To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs

Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.


Job overview

The Senior Delivery Manager for Planning, Quality Assurance and Governance will be an aspiring leader and a senior representative of the Integrated Services’ Senior Management Team.

The post holder will take a senior leadership role in supporting the System Director, Head of Integrated Services, Senior Delivery Managers, Clinical Lead nurses and other team managers in the delivery of the business function of the department. They will work autonomously providing highly developed specialised knowledge, underpinned by theory and experience, to colleagues, to uphold and promote excellent service delivery at all times acting as a model of integrity and leadership.

Main duties of the job

Reporting to the Head of Integrated Services, the post holder will have ‘whole system’ responsibility for coordinating and implementing processes that provide assurance to the Head of Service relating to quality assurance, health and safety, performance and improved outcomes for Carmarthenshire population, the Local Authority and our Health Board.

The Senior Deliver Manager will oversee estates, governance, performance, reporting, improvement, project and digital elements of service delivery across the County, aligning with key corporate business partners. 

The post holder will also take a lead role in applying intelligence from the quality assurance and performance information to our Integrated Services planning process to ensure that the ‘business’ aligns to strategic corporate objectives and planning priorities. They will act autonomously as required in order to develop and deliver objectives for an enhanced and integrated community model across a range of premises. 

The post holder will provide a comprehensive business administration service, performance and management function to the directorate through the direct management of a team of Business Support Officers and community administrative / secretariat staff.

Please refer to the attached job description for additional roles and responsibilities

Working for our organisation

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through: 

  •    Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;
  •    Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;
  •    48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;
  • Numerous locations providing mental health and learning disabilities services.

Detailed job description and main responsibilities

The Job role will be an integrated post working for both Hywel Dda University Health Board and Carmarthenshire County Council.

Carmarthenshire County Council is a Local Authority covering the county of Carmarthenshire. It is responsible for all Council provided and commissioned services at a county level and is one of the largest and most diverse employers in South West Wales employing over 9000 people providing services across a rural county to a population of around 184,000 (2011 Census). The remit of this post will support the delivery of adult social care functions to older people and people with a range of physical disabilities and sensory impairment.

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 04/05/2023.

Person specification

Qualifications, Vocational training and Professional Memberships

Essential criteria
  • A higher degree at Masters level or equivalent experience at senior management level.
  • Must have evidence of continuous management and personal development.

Job Related Skills and Competencies

Essential criteria
  • Must possess the ability and drive to achieve targets and objectives within challenging circumstances.
  • Must be a rational decision maker.
  • Must have the ability to analyse and present information to a wide range of audiences.
  • Must be able to communicate verbally and in writing clearly, and in order to positively influence and clearly convey instructions and feedback.
  • Must possess sound negotiating skills.
  • Must be able to interpret guidance and legislation in relation to the role.
  • Must possess standard keyboard skills.


Essential criteria
  • Must possess a thorough understanding of the role and its purpose of within the organisation.
  • Must have knowledge of NHS, Local Authority, WG and Health Board strategies, policies and plans including HR policies.
  • Must possess a current knowledge of best practice gained through personal research.
  • Must have in depth knowledge of strategic healthcare agenda relating to service delivery.


Essential criteria
  • Must possess a good appreciation of planning and developing and implementing strategies.
  • Must possess a sound knowledge of performance management processes.
  • Must possess experience of managing staff and working with staff Trade Unions/staff representatives.
  • Must possess significant experience of financial management and knowledge of how to deliver a budget to a target.
  • Must have knowledge of how to deliver projects and in particular managing scope and delivering against agreed objectives to quality, cost and time.

Employer certification / accreditation badges

No smoking policyMindful employer.  Being positive about mental health.Age positiveCymraegDisability confident employerCore principlesDefence Employer Recognition Scheme (ERS) - GoldStep into healthCarer confident logo, the employers for carers confident schemeCarer Confident -AccomplishedStonewall Silver 2022

Applicant requirements

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Alex Williams
Job title
Head of Integrated Services
Email address
Telephone number
01267 228900
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