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Job summary

Main area
Primary Care
Grade
Band 5
Contract
Permanent
Hours
Part time - 30 hours per week (Opening hours 08:00-18:30, Monday to Friday)
Job ref
100-AC059-0326
Employer
Hywel Dda University Health Board
Employer type
NHS
Site
Minafon Surgery
Town
Kidwelly
Salary
£31,516 - £38,364 per annum (pro rata if part time)
Salary period
Yearly
Closing
22/03/2026 23:59
Interview date
01/04/2026

Employer heading

Hywel Dda University Health Board logo

Assistant Practice Manager

Band 5

Our Hywel Dda values reflect who we are and how we behave. We continuously work together to be the best we can be as we strive to develop and deliver excellent services, putting people at the heart of everything we do. Throughout our recruitment process you will be asked to think about how you would demonstrate these values in the way that you work with us.

If you are registered Health Care professional considering relocating to the Hywel Dda area in West Wales please don’t hesitate to contact our recruitment campaigns team directly via [email protected]

To keep up to date with our latest recruitment activity follow us on Facebook (Swyddi Hywel Dda Jobs), LinkedIn or on Twitter @SwyddiHDdaJobs

Hywel Dda University Health Board reserve the right to close vacancies after 24 hours if a large number of suitable applications are received. We encourage early applications to ensure consideration for a post.


 

Job overview

We have an opportunity for the role of Assistant Practice Manager based in Meddygfa Minafon, one of 6 Health Board Managed Practices.

We are seeking an organised, proactive Assistant Practice Manager to support the smooth running of our busy GP practice. Working closely with the Practice Manager and wider multidisciplinary team, you will help ensure the delivery of safe, efficient and patient‑centred services in line with NHS Wales standards.

You will oversee day‑to‑day administrative operations, support staff coordination, maintain high‑quality patient access, and contribute to practice governance, compliance and service improvement activity. The role also involves supporting digital systems, workforce planning, and responding to operational issues as they arise.

This is a key leadership role for someone with excellent communication skills, strong organisational abilities, and a commitment to the NHS Wales values of compassion, teamwork, and continuous improvement.

Main duties of the job

In this role, you will support the day‑to‑day management of the practice, ensuring smooth and efficient administrative operations.
 
Key duties include supervising administrative and reception teams, coordinating admin and clinical staffing rotas and workload, maintaining high standards of patient access and communication, and supporting compliance with NHS Wales policies and governance requirements. You will assist with managing performance data, supporting digital systems, contributing to service improvement projects, and helping resolve operational challenges as they arise.
 
The postholder will also deputise for the Practice Manager when required, providing leadership and continuity to ensure safe, high‑quality patient care.
 

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. 

Working for our organisation

Hywel Dda University Health Board plans and provides NHS  healthcare services for people living in Carmarthenshire, Ceredigion, Pembrokeshire, and bordering counties.

We have over 13,000 staff and together we provide primary,  community, in-hospital, mental health and learning disabilities 
services.

We work in partnership with the three local authorities, as well as public, private and third sector colleagues, including our valued team of volunteers.

Our services are provided in:

  • Four main hospitals: Bronglais Hospital in Aberystwyth; Glangwili Hospital in Carmarthen; Prince Philip Hospital in 
    Llanelli; and Withybush Hospital in Haverfordwest
  • Five community hospitals: Amman Valley and Llandovery hospitals in Carmarthenshire; Tregaron Hospital in Ceredigion; and Tenby and South Pembrokeshire hospitals in Pembrokeshire
  • Two integrated care centres: Aberaeron and Cardigan in Ceredigion, and several other community settings
  • 47 general practices (six of which are health board managed practices); dental practices (including four orthodontic); 97 
    community pharmacies; 43 general ophthalmic practices; and 8 ophthalmic domiciliary providers
  • Numerous mental health and learning disabilities services

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences.  In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 01/04/2026

Person specification

Qualifications and Knowledge

Essential criteria
  • Diploma Level Qualification or equivalent experience - CPD
  • Knowledge of legislative requirements
  • Thorough understanding of a range of PC software e.g. Microsoft Office, Email, Intranet
Desirable criteria
  • Understanding of clinical systems - Vision/EMIS

Experience

Essential criteria
  • Demonstrable experience of supporting, supervising and managing staff
  • Demonstrable experience of organising and co-ordinating a range of complex plans simultaneously
  • Experience of working within an NHS environment
  • Advanced level or standard level of IT skills
Desirable criteria
  • Experience of working within a primary care environment
  • An understanding of quality improvement

Language Skills

Desirable criteria
  • Welsh Speaker (Level 1)

Employer certification / accreditation badges

Veteran AwareNo smoking policyCymraegDisability confident employerStep into healthCarer Confident (With Welsh translation)Defence Employer Recognition Scheme (ERS) - GoldCore principlesStonewall 2023 Bronze

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Welsh language skills are desirable

Documents to download

Apply online now

Further details / informal visits contact

Name
Vicki Howell-Williams
Job title
Business Manager for GMS Providers
Email address
[email protected]
Telephone number
07411 433758
Additional information

Stephanie Lomax (Service Delivery Manager for Meddygfa Minafon)

[email protected]

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