Job summary
- Main area
- Clinical Support Services
- Grade
- Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday - Friday between 8.00am - 5.00pm)
- Job ref
- 328-CD-7060016
- Employer
- South Tees Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- The James Cook University Hospital
- Town
- Middlesbrough
- Salary
- £24,169 Per annum (pro rata)
- Salary period
- Yearly
- Closing
- 18/07/2025 23:59
Employer heading

Apprentice Administration Assistant
Band 2
Job overview
1 x 37.5 hours Monday - Friday between 8.00am - 5.00pm
The pathology departments at North Tees and Hartlepool NHS foundation trusts and South Tees hospital NHS foundation trust are working collaboratively to develop a joint service with services being delivered on both hospital sites, this will require cross site working as appropriate.
The post holder will provide an effective administration support service providing excellent communication skills and good customer care.
Work with and effectively communicate with the team structure including line Administration Team Leader Medical Secretary and Administration Manager.
The role requires the individual to work as part of a multi-disciplinary team.
To provide a high quality administrative support service and ensure excellent customer care and experience for patients.
Carry out routine administrative duties pertinent to the service.
The post holder will undertake the Customer Service Practitioner Level 3 apprenticeship standard. You will be released for study to achieve this qualification (location to be confirmed)
Main duties of the job
Receiving, recording, sorting and distributing any form of communication and take appropriate action including escalation where appropriate.
Order and receive stocks and stores.
Standard keyboard skills.
Transcription and or proof reading of clinics and other letters of a sensitive and confidential nature ensuring copy letters to other health care professionals / services are sent.
Receive and make telephone calls to/from GPs, wards and other NHS and non-NHS professionals/agencies, follow through all enquiries in a friendly and professional manner.
Interrogate case notes to identify relevant information and to ensure accuracy of correspondence.
Data collection, update, management and maintenance of systems relevant to service.
Collate documents and other preparatory items required for meetings pertinent to the service.
Word processing / utilising Microsoft Office communication pertinent to the service.
General administrative and clerical procedures including receiving and sending e-mails, filing, photocopying, scanning of documents and faxing as required
Undertake any other relevant administrative tasks that may be required for the effective running of the service
He/she must also be flexible both in availability and being able to offer cover for colleagues when they are absent from work due to annual leave or sickness etc.
Please note this post may close at sufficient applicants.
Working for our organisation
Leadership and Improvement Training
South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.
This job advert will close as soon as sufficient applications have been received. If interested please apply for this post as soon as possible.
Detailed job description and main responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role.
Most apprenticeship programmes in the UK are government-funded. To qualify for this funding, you must have been ordinarily resident in the UK for at least three years before starting the apprenticeship. This means living in the UK for the majority of the past three years without significant absences.
Person specification
Qualifications
Essential criteria
- GCSE’s A-C or equivalent qualification or experience
- NVQ 2 in Business Administration or equivalent experience
Experience
Essential criteria
- Knowledge of Office and Outlook, including word, excel and powerpoint, e-mail and internet
Knowledge
Essential criteria
- Excellent communication and interpersonal skills
- Understanding of clerical processes
- Efficient and accurate word processing skills
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Teresa Allan
- Job title
- Team Leader
- Email address
- [email protected]
- Telephone number
- 01642 850850
- Additional information
01642 850850 (ext 54361)
Jane Hill
Admin Manager
01642 854361
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