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Job summary

Main area
Corporate Services
Grade
Band 2
Contract
Permanent
Hours
  • Full time
  • Part time
Up to 37.5 hours
Job ref
328-CP-7155384
Employer
South Tees Hospitals NHS Foundation Trust
Employer type
NHS
Site
The James Cook University Hospital
Town
Middlesbrough
Salary
£24,169 per annum (pro rata)
Salary period
Yearly
Closing
30/06/2025 23:59

Employer heading

South Tees Hospitals NHS Foundation Trust logo

Administration Assistant (Appointments)

Band 2

Job overview

An exciting opportunity has arisen for Administrative Assistants/Call Handlers  based in the Central Appointments Team in The Murray Building at the The James Cook University Hospital.

Part time and full time opportunities available.

This department provides outpatient appointment services to multiple specialities across the trust and for multiple locations.

The post holder will act as a call handler for patient and trust appointment enquiries ensuring effective and efficient handling and processing of all referrals and queries by use of telephone and electronic systems, following the appropriate referral processes, To control and take charge of calls managing all in a calm professional manner and treating all those you deal with dignity and respect

Please note that this vacancy will close when we receive sufficient completed applications.

Main duties of the job

The successful candidate will be able to demonstrate essential knowledge and experience in the following areas:

The following skills are essential to the role:

  • Excellent written and verbal communication skills.
  • Previous experience in a fast-paced administrative role, working in a busy office (open plan) environment.
  • Excellent communication and interpersonal skills
  • Ability to work in a busy contact centre dealing with people with varying needs.
  • Good working knowledge and experience of using Microsoft Office packages.
  • Excellent Customer Service skills and the ability to work as part of a team.

You will need to demonstrate previous experience of working with confidential information in particularly the Data Protection Act, showing attention to detail and maintaining accuracy at all times. Your ability to work using your own initiative is essential, whilst understanding the importance of adhering to Trust Policies and local procedures.

Full training will be provided however candidates with experience of using Camis, E-Camis, ERS and RIS would be preferred and there is an expectation that applicants would need to be skilled and confident in adapting to work with complex electronic systems.

Working for our organisation

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff.  This training programme has been designed to support our staff in developing their understanding of leadership and management skills.  You will be expected to attend the following training sessions:
 
•    Your Leadership Impact
•    Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team

Detailed job description and main responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person specification

Knowledge & Skills

Essential criteria
  • Working knowledge of MS office suite
  • Keyboard skills
  • Good communication & interpersonal skills

Qualifications & Training

Essential criteria
  • Maths/English GCSE’s A* - C or equivalent qualification or experience
  • NVQ 2 in Business Administration or equivalent experience

Experience

Essential criteria
  • Experience of working in an administration/secretarial environment
  • Experience using a range of MS office packages including Word, Access, Excel and Outlook

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyMenopause Friendly EmployerAge positiveCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badgeStep into healthArmed Forces CovenantBetter Health at Work Award

Documents to download

Apply online now

Further details / informal visits contact

Name
Tracey Allison
Job title
Operations Manager
Email address
[email protected]
Telephone number
01642 835628
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