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Job summary

Main area
Medicine & Emergency Care Services
Grade
Band 2
Contract
6 months (Fixed term)
Hours
Part time - 34.5 hours per week
Job ref
328-UE-7284914
Employer
South Tees Hospitals NHS Foundation Trust
Employer type
NHS
Site
The James Cook University Hospital
Town
Middlesbrough
Salary
£24,169 Per annum (pro rata)
Salary period
Yearly
Closing
18/07/2025 23:59

Employer heading

South Tees Hospitals NHS Foundation Trust logo

Receptionist (Accident and Emergency)

Band 2

Job overview

A&E Receptionist

34.5 hours - 6 months fixed 

The Accident and Emergency Department is seeking an enthusiastic, hardworking and motivated Receptionist to complement our current reception and clerical team.

Our Accident and Emergency Department is very busy and dynamic with over 300 patients a day attending for treatment.
Our team is friendly, motivated and committed to providing a high quality, expert emergency service for the patients we treat. Not only is the efficient running of the reception and the clerical services integral to the patients’ journey, it is often the patients and relatives first point of contact in the department.

Candidates should have worked in a clerical / administration environment and have used a patient administration system. Good communication skills, effective keyboard skills and the ability to organise workload are essential criteria for the post.

Main duties of the job

Input and retrieve information from the Trust’s Computerised Information Systems

General office duties including photocopying, faxing, filing and retrieving notes from file or the database

Photocopying appointments, referral notes, under 5 notes and fracture clinics

Deal efficiently with incoming and outgoing mail

Dispose of records in appropriate containers

Sort and send letters to General Practitioners

Any other general duties as required

This job advert will close as soon as sufficient applications have been received

Working for our organisation

Leadership and Improvement Training

South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.

Detailed job description and main responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person specification

Qualifications

Essential criteria
  • GCSE’s A-C or equivalent qualification or experience
  • NVQ 2 in Business Administration or equivalent experience.
Desirable criteria
  • Customer Care
  • RSA Audio typing level 2 or above

Experience

Essential criteria
  • Reception/Clerical experience

Knowledge

Essential criteria
  • Good communication and message taking skills
  • Ability to liaise with the public and professionals
  • Organisational skills and to be able to prioritise workload over busy periods and have the ability to work to tight deadlines in a busy environment.
  • Effective IT Skills
Desirable criteria
  • Medical Terminology

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyMenopause Friendly EmployerAge positiveCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badgeStep into healthArmed Forces CovenantBetter Health at Work Award

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Application numbers

Please note that this vacancy will close when we receive sufficient completed applications.

Documents to download

Apply online now

Further details / informal visits contact

Name
Kirsty Parkin-Lal
Job title
Accident and Emergency Reception Team Leader
Email address
[email protected]
Telephone number
01642 854252
Additional information

For further information please contact the Accident and Emergency Department on 01642 854252 and ask to speak to Kristy Parkin-Lal, Reception Team Leader

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