Job summary
- Main area
- Medicine & Emergency Care Services
- Grade
- Band 2
- Contract
- 6 months (Fixed term)
- Hours
- Part time - 34.5 hours per week
- Job ref
- 328-UE-7284914
- Employer
- South Tees Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- The James Cook University Hospital
- Town
- Middlesbrough
- Salary
- £24,169 Per annum (pro rata)
- Salary period
- Yearly
- Closing
- 18/07/2025 23:59
Employer heading

Receptionist (Accident and Emergency)
Band 2
Job overview
A&E Receptionist
34.5 hours - 6 months fixed
The Accident and Emergency Department is seeking an enthusiastic, hardworking and motivated Receptionist to complement our current reception and clerical team.
Our Accident and Emergency Department is very busy and dynamic with over 300 patients a day attending for treatment.
Our team is friendly, motivated and committed to providing a high quality, expert emergency service for the patients we treat. Not only is the efficient running of the reception and the clerical services integral to the patients’ journey, it is often the patients and relatives first point of contact in the department.
Candidates should have worked in a clerical / administration environment and have used a patient administration system. Good communication skills, effective keyboard skills and the ability to organise workload are essential criteria for the post.
Main duties of the job
Input and retrieve information from the Trust’s Computerised Information Systems
General office duties including photocopying, faxing, filing and retrieving notes from file or the database
Photocopying appointments, referral notes, under 5 notes and fracture clinics
Deal efficiently with incoming and outgoing mail
Dispose of records in appropriate containers
Sort and send letters to General Practitioners
Any other general duties as required
This job advert will close as soon as sufficient applications have been received
Working for our organisation
Leadership and Improvement Training
South Tees Hospitals NHS Foundation Trust offers Novice leadership and improvement training to all new staff to the Trust.
Detailed job description and main responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role.
Person specification
Qualifications
Essential criteria
- GCSE’s A-C or equivalent qualification or experience
- NVQ 2 in Business Administration or equivalent experience.
Desirable criteria
- Customer Care
- RSA Audio typing level 2 or above
Experience
Essential criteria
- Reception/Clerical experience
Knowledge
Essential criteria
- Good communication and message taking skills
- Ability to liaise with the public and professionals
- Organisational skills and to be able to prioritise workload over busy periods and have the ability to work to tight deadlines in a busy environment.
- Effective IT Skills
Desirable criteria
- Medical Terminology
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Kirsty Parkin-Lal
- Job title
- Accident and Emergency Reception Team Leader
- Email address
- [email protected]
- Telephone number
- 01642 854252
- Additional information
For further information please contact the Accident and Emergency Department on 01642 854252 and ask to speak to Kristy Parkin-Lal, Reception Team Leader
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