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Job summary

Main area
Oncology
Grade
Band 3
Contract
Fixed term: 12 months (Funding available for 12 months)
Hours
Full time - 37.5 hours per week
Job ref
328-JCSM-7136848
Employer
South Tees Hospitals NHS Foundation Trust
Employer type
NHS
Site
The James Cook University Hospital
Town
Middlesbrough
Salary
£24,625 - £25,674 per annum (pro rata)
Salary period
Yearly
Closing
02/06/2025 23:59

Employer heading

South Tees Hospitals NHS Foundation Trust logo

Clerical Officer (AOS)

Band 3

Job overview

James Cook Cancer Institute and Speciality Medicine (JCCISM) is the specialist centre for cancer and special medicine diagnostics and treatment across Teesside, North Yorkshire and beyond. The Oncology Directorate is one of four within JCCISM, within the directorate with deliver a specialist Acute Oncology Service, that supports cancer patients admitted to hospital who are unwell with a complication of their cancer, side effects of their cancer treatment of have a new diagnosis of cancer. 

The post will provide comprehensive, effective and efficient administrative support to a small team of AOS Nurses based at JCUH. This is a busy team so you will need to be motivated and enthusiastic with proven skills in managing your own workload and prioritisation of tasks.  Attention to detail and good organisational skills will be of great benefit.

Main duties of the job

Reporting to the Oncology Team Leader with input from the AOS Nursing team the post holder will provide and develop a comprehensive, effective and efficient administrative support service to members of the team

Supporting the AOS Team in managing appointments and clinic including booking appointments and recording appointment data, coding and procedures

Having responsibility for the collation and distribution of reports and letters arising from the clinical activity, providing a high standard of proof-reading

Supporting the AOS Team in actively managing appointments and co-ordinating the daily flow from the point of referral through to appointment allocation.

Supporting with management of telephone enquiries until one of the AOS Team can respond

Utilising excellent communication skills to exchange confidential and sensitive information appropriately and exercise good judgement in a variety of situations.

Interacting compassionately with services users and carers at all time

Supporting the development, implementation and organisation of complex and new administration systems and services. 

Supporting the collation and timely dissemination of statistical data necessary to service requirements.

Working for our organisation

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff.  This training programme has been designed to support our staff in developing their understanding of leadership and management skills.  You will be expected to attend the following training sessions

·        Your Leadership Impact

·        Service Improvement for Beginners

 

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team. 

Detailed job description and main responsibilities

Please see the full job description and person specification document(s) for main responsibilities of the role.

Person specification

Qualifications

Essential criteria
  • Education to GCSE level or equivalent, Grades C/4 or above in 5 subjects including English & Maths
  • NVQ 3 Business Administration or equivalent experience
Desirable criteria
  • IT qualification

Knowledge

Essential criteria
  • Knowledge and skills in a variety of software programmes including South Tees specific systems
  • Effective communication both verbal and written
  • Excellent planning and organisational skills including demonstrating initiative and ability to prioritise own workload
  • Ability to pay attention to detail, reliably check and record data, identify anomalies and be able to self-check completed work
  • Ability to deal with occasional emotional or distressing situations either face to face or over the telephone
  • Excellent interpersonal skills, often dealing with sensitive and confidential information
Desirable criteria
  • Sound knowledge of the work and scope of the service to act as point of information for the public and other professionals

Experience

Essential criteria
  • Relevant administrative and/or secretarial experience
  • Diary management and/or experience of arranging meetings/appointments effectively
  • Experience of using electronic databases
Desirable criteria
  • Experience of eCaMIS or other similar patient record systems
  • Experience of working in healthcare services and basic knowledge of the NHS
  • Waiting list management

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyMenopause Friendly EmployerAge positiveCare quality commission - GoodArmed Forces Covenant Gold AwardMindful employer.  Being positive about mental health.Disability confident employerNHS Rainbow badgeStep into healthArmed Forces CovenantBetter Health at Work Award

Applicant requirements

You must have appropriate UK professional registration.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

Please note that this vacancy will close when we receive sufficient completed applications.

Documents to download

Apply online now

Further details / informal visits contact

Name
Lynsey Edwards
Job title
General Manager
Email address
[email protected]
Telephone number
01642 850850
Additional information

extension ext 58878

or

Beth Doherty

Clinical Matron:

Radiotherapy/Oncology & Renal 

Extension: 58490 

If you have problems applying, contact

Address
The Recruitment Team
The Murray Building
The James Cook University Hospital
TS4 3BW
Telephone
01642 850850, ext. 57396
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