Job summary
- Main area
- Urgent and Emergency Care
- Grade
- Band 2/3
- Contract
- Permanent
- Hours
- Part time - 24 hours per week
- Job ref
- 328-UE-7132903
- Employer
- South Tees Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- The James Cook University Hospital
- Town
- Middlesbrough
- Salary
- £24,169 - £25,674 Per annum (pro rata)
- Salary period
- Yearly
- Closing
- 26/05/2025 23:59
Employer heading

Clinical Support Worker/Clinical Support Worker Higher Level
Band 2/3
Job overview
Acute Medicine is an integral part of front of house services within the Urgent and Emergency Care Centre.
The speciality is focused on patients being in the right place first time and has strong links with primary care in an advisory, decision making and supportive role.
The team work efficiently and effectively at pace to support early intervention, diagnosis and admission avoidance with the multi-disciplinary team focus. The service is interlinked with other services at the front of house including Accident and Emergency, and Same Day Emergency Care.
Main duties of the job
Post holders will be appointed at band 2 or band 3 depending upon qualifications.
Band 2 requirements – willingness to undertake all relevant training and qualifications if wishing to develop into a band 3 role.
Band 3 requirements - Numeracy and Literacy Level 2 or GCSE equivalent (A-C/ 4-9)
Care certificate
Level 3 vocational qualification
or
Short courses and completion of
competency workbook equivalent
to Level 3 in a range of patient and
clinical care duties
and/or
Equivalent knowledge and
experience in a range of clinical
care duties equivalent to Level 3;
- Theoretical knowledge
- Experience of a range of
care and related procedures
- clinical observations
- knowledge of relevant
legislation
There is a clear framework to allow for postholders to develop from a band 2 to band 3 and this includes completion of the qualifications.
Please note this post may close at sufficient applicants.
Working for our organisation
South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:
· Your Leadership Impact
· Service Improvement for Beginners
After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.
Detailed job description and main responsibilities
Please see the full job description and person specification document(s) attached for main responsibilities of the role.
Person specification
Qualifications Band 3
Essential criteria
- Numeracy and Literacy Level 2 or Maths & English GCSE A-C/4-9 or Maths & English O Level/GCE A-C or Maths & English CSE Grade 1 or NARIC/ENIC which compares the qualification to UK GCSE (https://www.enic-naric.net/)
- Care certificate
- Level 3 vocational qualification or Short courses and completion of competency workbook equivalent to Level 3 in a range of patient and clinical care duties and/or Equivalent knowledge and experience in a range of clinical care duties equivalent to Level 3. - Theoretical knowledge - Experience of a range of care and related procedures - clinical observations - knowledge of relevant legislation
Knowledge
Essential criteria
- Excellent interpersonal, communication and active listening skills. Ability to adopt appropriate styles and methods of communication.
- Time-keeping, planning and prioritisation skills.
- Basic IT skills to use electronic patient records and other Trust systems.
- Analytical and judgement skills to make decisions based on patient / service user interactions and observations and metrics.
- Working knowledge of legislation underpinning care provision.
- Ability to demonstrate the importance of holistic person-centred care and related procedures.
- Understanding of the importance of robust, accurate, clear, timely documentation.
Qualifications Band 2
Essential criteria
- Must complete the care certificate within the 6 months probationary period and ‘on the job training’; instruction will be provided – this is an NHS entry level requirement.
Experience
Essential criteria
- Experience of working in health or social care.
- Experience of undertaking and recording clinical observations and escalation of changes or findings.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Hannah Tunley
- Job title
- Ward Manager
- Email address
- [email protected]
- Telephone number
- 01642 854531
- Additional information
If you would like to discuss any aspects of this role further please contact ward manager Hannah Tunley on 01642 854531
List jobs with South Tees Hospitals NHS Foundation Trust in Nursing and Midwifery or all sectors