Job summary
- Main area
- Endoscopy Day case
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Flexible working
- Job ref
- 320-MED-1547-C
- Employer
- University Hospitals of Derby and Burton NHS Foundation Trust
- Employer type
- NHS
- Site
- Royal Derby Hospital
- Town
- Derby
- Salary
- £24,625 - £25,674 pro rata/pa
- Salary period
- Yearly
- Closing
- 02/06/2025 23:59
- Interview date
- 16/06/2025
Employer heading

Pathway Co-ordinator (Waiting list)
Band 3
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together.
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
With over 13,000 members of staff you can expect huge variety and new opportunities every day! Our staff go above and beyond and take pride in caring for our patients.
University Hospitals of Derby and Burton NHS Foundation Trust is fully committed to promoting inclusion, equality, diversity and human rights in employment and delivery of its services. The Trust is committed to providing an environment where all employees, patients, carers and visitors experience equality of opportunity by means of understanding and appreciating the value of diversity.
As a Trust we promote an inclusive environment and welcome applications from a diverse pool of talent and backgrounds. All individuals are valued and given every opportunity to succeed based on merit.
The Trust actively encourages applications from members of our Black, Asian and Minority Ethnic communities. These groups are under-represented in our organisation, and it’s important to us that our workforce reflects the diversity of our communities as much as possible.
Armed Forces and Disability Confident guaranteed interview scheme
To further support the pledges in the Armed Forces Covenant and to make a positive contribution to support ex-armed forces personnel (veterans) make the transition to civilian life, the Trust has introduced a Guaranteed Interview Scheme for veterans who meets the essential criteria set out in the person specification, to help them overcome barriers to find civilian employment. The scheme will operate for all external recruitment.
The Trust is a Disability Confident Employer and committed to both employing and retaining people with disabilities. This commitment is to guarantee an interview for any candidate that has disclosed a disability under the Equality Act 2010 and who meets the essential criteria set out in the person specification. Reasonable adjustments under the Equality Act 2010 will be considered upon request.
If you require support/adjustments with your application please contact the recruitment team on 01332 788466
Join us and help make a real difference to our Trust.
Here’s more about the role and what we’re looking for;
Job overview
An exciting opportunity has arisen for an enthusiastic, flexible and motivated individual to join our team in a Pathway Co-Ordinator role
We have the following post available at the Royal Derby Hospital
Endoscopy Daycase Mon to Friday 9.15-5.15 and two Saturdays a Month 7.30-15.30. You will get a day off in the week when you work a Saturday.
You must have read the contents of the Job Description and feel confident that you are able to fulfil the requirements.
You should be educated to a good standard of English to GCSE or equivalent and have an advanced level of IT literacy with experience of using a range of IT applications.
Waiting List experience advantageous
Main duties of the job
- To act as the point of contact for patients and medical staff on behalf of the consultant and his/her team ensuring that all queries are resolved with skill, sensitivity and in a courteous and
professional manner. - Responsible for the monitoring / selection of future waiting list patients.
- An understanding of the 18-week RTT process and a knowledge of the Trust Patient Access Policy and an agreement to adhered to these policies according to National Trust Guidelines.
- Input patient information onto the various IT systems.
- Contact patients to arrange appointment dates in accordance with the Trust’s Booking Policy.
- Ensure that waiting lists are compiled with the appropriate case mix following the booking rules
- Prepare and send out (with minimum delay) notification letters to those patients selected for inpatient or outpatient appointment, notifying patients by telephone when necessary.
- Liaise effectively with wards and departments within the hospital.
- To escalate any urgent problems to a senior manager.
- Undertake necessary training as and when required by the Trust.
Closing date of applications: 2 June 2025
Interview date: 16 June 2025
Working for our organisation
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England – an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day – 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Detailed job description and main responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB – this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorship Impacts of the changes to the UK immigration policy | NHS Employers
Person specification
Knowledge
Essential criteria
- Educated to O'level/GCSE or eqivalent
- A good understanding of the 18 week RTT process
- A good knowledge of what the Job description entails
Desirable criteria
- Knowledge of the Patient Access Policy and its contents
Experience
Essential criteria
- Experience of working in a Customer/Patient Care environment
- Demonstrable experience in an administrative role to include using multiple applications of the Lorenzo system
Communication
Essential criteria
- Ability to communicate effectively - Including written,face to face and telephone
- Must be an effective team player
Desirable criteria
- Ability to ensure that accurate and effective communication is maintained within the team
Skills
Essential criteria
- Proven accuracy and organisational skills
- Ability to manage and prioritise own workload and work independently
- Ability to work to deadlines
Requirement
Essential criteria
- Must always have a flexible approach to area of work and duties
- The applicant must show examples of the essential requirements
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Sarah Jordan
- Job title
- Operational Co-Ordinator
- Email address
- [email protected]
- Telephone number
- 01332 788849
- Additional information
Diane Cotter
Endoscopy Team leader
01332 785706
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