Job vacancy: Customer Service Apprentice - Audiology, University Hospitals Plymouth NHS Trust, Plymouth

Job summary

Main area: Audiology department
Grade: Apprenticeships: Apprenticeship
Contract: 15 months (15 Month Apprenticeship)
Hours: Full time - 37.5 hours per week
Job ref: 216-LH-S7347028

Employer: University Hospitals Plymouth NHS Trust
Employer type: NHS
Site: ENT and Audiology outpatient department, Derriford Hospital
Town: Plymouth
Salary: £14,722 £14,722 Per Annum
Salary period: Yearly
Closing: 05/08/2025 23:59

Customer Service Apprentice - Audiology

Apprenticeships: Apprenticeship

Detailed job description and main responsibilities

To use a variety of communication techniques (i.e. telephone, email and face to face) to all levels of hospital staff including external agencies and contacts

· To support office and telephone cover across the ENT and Audiology department

Carry out administration tasks as appropriate, this includes photocopying, scanning, filing, collating information & collating reports.

· Book appointments and review waiting lists under the guidance of the admin team.

To assist the reception and admin team by adding waiting lists

Work as part of the ENT & Audiology reception team which on occasions will require covering reception alone during lunch breaks and sickness (support will be available in the admin office if needed)
When working on reception engage with the nursing, clinical and audiologist teams, this may require the post holder to engage in conversations with clinicians and audiologists during clinic

As a part of the role the post holder is required to go to other parts of the hospital to collect patient case notes

To ensure that the Patient Document Tracing (PDT) system is kept up to date with the movement of patient case notes both into and out of the department.
To have a knowledge and understanding of the APN’s (Administrative Procedure Notes) regarding the preparation and management of patient case notes and waiting list/appointment booking
Maybe required to support other areas such as the ENT secretaries and ENT admissions team.

Person specification

Qualifications

Essential criteria

5 GSCEs 4-9 (A-C) in Maths & English

Knowledge

Essential criteria

Computer skillses e.g. Excel
familiarity with Microsoft Word

Desirable criteria

Recent and demonstrable experience of working with and directly communicating with a wide variety of people and the general public

Abilities and Aptitude

Essential criteria

Good (and proven) communication and interpersonal skills
Good organisational skills

Desirable criteria

Resourcefulness

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY INCLUDING YOUR JUNK FOLDER.

If you need support with the online application process or require reasonable adjustments with the application and/or interview process please contact the Recruiting Manager for this post.

We recognise that work life balance is important for our colleagues and so we invite requests from applicants about less than full time/flexible working for our advertised roles. We recommend contacting the manager of the role prior to applying and we commit to giving requests full consideration.

We welcome and encourage applicants who identify with all protected characteristics to apply for our roles. We believe that diversity strengthens our teams and improves our patients' experience. At UHP we aim to create an inclusive workplace and hospital where everyone feels they belong and included.

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Providing false information is an offence & could result in the application being rejected or summary dismissal/police action if an applicant is successful.

Please note that if you are successful in your application & accept the position you agree that the Staff Health and Wellbeing Department can access your health records from your current/previous employer in order to check the status of your inoculations & screening tests. This is an automated process & the information will only be used for these purposes prior to your taking up the position with us.

For Doctors Roles:

Unsolicited CVs and Candidate Profiles/Details
University Hospitals Plymouth has a commitment to sourcing candidates directly and as such we do not accept speculative CVs from agencies.

We do, however, work with a defined list of preferred HTE Framework suppliers who may be invited to support us in sourcing candidates for particular roles.

In line with our preferred supplier list, we only pay agency fees where we have a signed agreement in place and an agency has been instructed by a member of the Trust’s Medical Workforce team.

We do not pay agency fees where speculative and unsolicited CVs are submitted to the Trust or Trust employees by any other means than the official route above. Where this is not observed the Trust reserves the right to contact these candidates directly and initiate discussions without payment of any agency fee.

Any candidate details (whether written or spoken) or CVs that are referred directly will not constitute an introduction. The Trust will under no circumstances be responsible for any recruitment fees in relation to these contacts.

Submission of any unsolicited CVs, candidate’s details and/or proposals to the Trust will not be considered further and will be deemed evidence of full and unlimited acceptance of this Agency Protocol.

In order to establish and maintain good working relationships with the Trust’s agency suppliers, we ask that this Protocol is adhered to and thank you for your co-operation.