Job vacancy: Senior Pharmacy Support Assistant - Homecare, University Hospitals Plymouth NHS Trust, Plymouth

Job summary

Main area

Pharmacy

Grade

Band 3.

Contract

Permanent

Hours

Full time
Part time
Flexible working

37.5 hours per week

Job ref

216-AH-C7338325

Employer: University Hospitals Plymouth NHS Trust
Employer type: NHS
Site: Derriford Hospital
Town: Plymouth
Salary: £24,937 - £26,598 Per Annum
Salary period: Yearly
Closing: 05/08/2025 23:59

Senior Pharmacy Support Assistant - Homecare

Band 3.

Detailed job description and main responsibilities

· To provide support to the Homecare Lead and Senior Pharmacy Technicians in development and maintenance of systems supporting Homecare.

· Assist in the strategic development of Homecare services.

· Process Homecare prescriptions in a timely manner.

· Process Homecare invoices in a timely manner

· To carry out duties according to standard operating procedures.

· To support training of routine procedures to new staff and support competency sign off.

· To support the Homecare Lead/Senior Technicians in any Quality Improvement Projects (QI Projects).

· To follow safe and efficient systems of work in accordance with relevant legislation e.g., Medicines Act, Control of Substances Hazardous to Health and Standard Operating Procedures and Wholesaler Dealers Licence.

· To use the pharmacy computer system efficiently and to maximum benefit.

· To attend such study days and updating courses when necessary.

· To raise purchase orders for prescriptions using the PSO module prior to sending to providers.

· To use Homecare providers portals for prescriptions, finance (if applicable) and queries.

· Review the received invoices that have not been processed and investigate.

· Deal with queries received into the generic email box or over the telephone and escalating to the Pharmacy Technicians when necessary.

· To support in reporting and completing databases

· Maintain any homecare documentation for therapies which require monitoring.

· Support any reporting requirements.

· Support service review meetings.

· Management and maintenance of the homecare companies’ statement of accounts, with support where needed

· Review the received invoices that have not been processed and investigate.

· To carry out duties according to standard operating procedures.

· To support training of routine procedures to new staff and support competency sign off.

· To support the Homecare Lead/Senior Technicians in any Quality Improvement Projects (QI Projects).

· To use the pharmacy computer system efficiently and to maximum benefit.

· To attend such study days and updating courses when necessary.

Person specification

Qualifications

Essential criteria

5 GCSEs grade C/4 or above in English, Maths and 3 others or equivalent demonstrable experience.
NVQ level 2 in Pharmacy Services or equivalent demonstrable experience.

Desirable criteria

Equivalent to GCSE or above in IT related subject
NVQ level 2 in Pharmacy Services

Aptitude and Abilities

Essential criteria

Good communication skills, written and verbal, with ability to demonstrate fluency, clarity and effectiveness at all levels.
Ability to work alone or as part of a team

Desirable criteria

Demonstrable experience with acting as a team leader.
An interest in developing services.

Knowledge and Experience

Essential criteria

Demonstrable experience of using a variety of IT sources.

Desirable criteria

Demonstrable experience in a medical or health related environment
Good proven understanding of Good Distribution Practises.

PLEASE NOTE THAT ALL COMMUNICATION WILL BE ELECTRONIC, PLEASE CHECK YOUR EMAIL ACCOUNT REGULARLY INCLUDING YOUR JUNK FOLDER.

If you need support with the online application process or require reasonable adjustments with the application and/or interview process please contact the Recruiting Manager for this post.

We recognise that work life balance is important for our colleagues and so we invite requests from applicants about less than full time/flexible working for our advertised roles. We recommend contacting the manager of the role prior to applying and we commit to giving requests full consideration.

We welcome and encourage applicants who identify with all protected characteristics to apply for our roles. We believe that diversity strengthens our teams and improves our patients' experience. At UHP we aim to create an inclusive workplace and hospital where everyone feels they belong and included.

It is sometimes necessary to close vacancies before the closing date. If you have not heard from us within 4 weeks of the closing date, please assume that you have not been shortlisted.

Providing false information is an offence & could result in the application being rejected or summary dismissal/police action if an applicant is successful.

Please note that if you are successful in your application & accept the position you agree that the Staff Health and Wellbeing Department can access your health records from your current/previous employer in order to check the status of your inoculations & screening tests. This is an automated process & the information will only be used for these purposes prior to your taking up the position with us.

For Doctors Roles:

Unsolicited CVs and Candidate Profiles/Details
University Hospitals Plymouth has a commitment to sourcing candidates directly and as such we do not accept speculative CVs from agencies.

We do, however, work with a defined list of preferred HTE Framework suppliers who may be invited to support us in sourcing candidates for particular roles.

In line with our preferred supplier list, we only pay agency fees where we have a signed agreement in place and an agency has been instructed by a member of the Trust’s Medical Workforce team.

We do not pay agency fees where speculative and unsolicited CVs are submitted to the Trust or Trust employees by any other means than the official route above. Where this is not observed the Trust reserves the right to contact these candidates directly and initiate discussions without payment of any agency fee.

Any candidate details (whether written or spoken) or CVs that are referred directly will not constitute an introduction. The Trust will under no circumstances be responsible for any recruitment fees in relation to these contacts.

Submission of any unsolicited CVs, candidate’s details and/or proposals to the Trust will not be considered further and will be deemed evidence of full and unlimited acceptance of this Agency Protocol.

In order to establish and maintain good working relationships with the Trust’s agency suppliers, we ask that this Protocol is adhered to and thank you for your co-operation.