Job overview

An exciting opportunity has arisen to join our dynamic Virtual Ward (VW) team, supporting a hospital-at-home approach for patients across Eastbourne and Hastings.

Our Virtual Wards provide a fast-paced and innovative service, allowing patients to receive high-quality care in the comfort of their own homes. This helps to prevent unnecessary hospital admissions and enables earlier, safe discharge from hospital settings.

As a Patient Coordination Administrator, you will play a vital role in the smooth running of the service. You will be responsible for:
✔ Coordinating and managing virtual ward caseloads.
✔ Supporting remote patient monitoring clinicians.
✔ Handling digital documentation and ensuring records are up to date.
✔ Liaising with patients, families, and colleagues to facilitate effective communication.
✔ Providing general administrative support to ensure the efficiency of the service.

We are looking for an organised, proactive, and compassionate individual with strong administrative skills and the ability to work in a busy healthcare environment. Experience in a healthcare or customer-facing role is desirable but not essential.

This is an excellent opportunity to be part of an evolving and patient-focused service, making a real difference in the way care is delivered.

📢 Interested? Apply now and be part of our innovative Virtual Ward team!

Main duties of the job

As a Patient Coordination Administrator, you will play a vital role in ensuring the smooth running of the Virtual Ward service. Your main duties will include:
✔ Remote Monitoring Management – Coordinating the setup and delivery of remote monitoring devices and recording patient observations from the dashboard.
✔ Patient Visit Coordination – Supporting clinical teams by scheduling and managing patient visits.
✔ Communication & Documentation – Handling calls and emails, liaising with patients, families, and clinical staff, and ensuring accurate documentation of meetings.
✔ Administrative Support – Ordering and organising supplies, maintaining records, and assisting with day-to-day operational tasks.
✔ Team-Based Working – Based in the Virtual Ward Hub at Hampden Park Health Centre, Eastbourne, working collaboratively to ensure efficient service delivery across the Virtual Ward and Urgent Community Response combined workforce.
✔ Weekend Working – This role includes weekend work as part of a rota to ensure continuous patient support.

Working for our organisation

A wide range of staff benefits are available to our staff including staff development, enrolment in the NHS pension scheme, auto-enrolment to our Temporary Workforce Service, access to nurseries at Conquest Hospital and Eastbourne District General Hospital, staff restaurants and on-site staff accommodation.

In addition to an internal Occupational Health department, all staff also have access to free psychological support through our confidential Employee Assistance Programme which is available to staff 24 hours a day 7 days a week.  Onsite parking is available from £30 a year. 

There has never been a better time to join East Sussex Healthcare NHS Trust, submit your application today.