Job summary
- Main area
- Digital Field Engineer
- Grade
- Band 5
- Contract
- 6 months (Fixed term until 31/03/2026)
- Hours
- Full time - 37.5 hours per week
- Job ref
- 364-A-9147-A
- Employer
- Essex Partnership University NHS Foundation Trust
- Employer type
- NHS
- Site
- Clough Road
- Town
- Colchester
- Salary
- £31,049 - £37,796 per annum
- Salary period
- Yearly
- Closing
- 23/09/2025 23:59
Employer heading

Digital Field Engineer
Band 5
Our Trust cares for more than 100,000 patients at any one time across our community health, mental health and learning disability services across Essex and parts of Bedfordshire and Suffolk.
We want you to be part of our journey of transformation, where our patients and their families are at the heart of everything we do and to achieve our vision to be the leading health and wellbeing service in the provision of mental health and community care.
You’ll be part of a Trust where you will be supported to be your authentic self and be the best you can be, where we will help you to grow, develop and thrive.
The Trust is recognised by the University of Essex and is a top provider of apprenticeships for people looking to be an assistant practitioner, senior health care support worker (CAP). Our trailblazing CAP apprenticeship won a national HSJ Award.
We are also recognised as a Veteran Aware Trust and holder of gold accreditation from the Ministry of Defence Employment Recognition Scheme. Our services are highlighted as an exemplar of good practice, producing the best care for more than 3.500 armed forces veterans in the past seven years.
We have been shortlisted and won national awards. We are an inclusive organisation and Level 3 Disability Confident Leader Trust.
We are constantly innovating and looking for new ways to deliver care, such as using technology to enhance patient care and working with partners to launch new services such as the Basildon Mental Health Urgent Care Department, virtual hospitals and falls response cars.
Join us and you’ll do the best work of your life – and make a difference to other people’s lives. What we do together, matters.
Job overview
The primary role of the digital field engineer is to provide 2nd/3rd line support services to end users relating to end user compute devices (PC’s, Laptops, Mobile Phones, printers etc.), core infrastructure (networking, UPS’s, patching etc.) and other digital services such as digital signage, room-based communications etc. You will be a mobile engineer travelling between Trust sites across Essex resolving incidents, undertaking service requests, completing changes and assisting in any equipment refresh programs in line with business agreed SLA’s.
As this is a customer facing role it is essential for the successful candidate to have excellent communication skills and have significant relevant experience of working within an IT Service Delivery team.
Main duties of the job
A key responsibility of this post will be to contribute as part of the wider Service Delivery team to meeting client SLA’s. Taking a flexible approach to meet client expectations and contractual KPIs with both on-site and remote support methods.
To provide and receive complex or sensitive information and escalations from junior colleagues as part of the role, using technical abilities to ensure calls are resolved quickly or escalated to the appropriate team or specialist. This applies to both technical issues and customer complaints.
Plan and organise day to day activities around managing work queues and priorities. There is likely to be times where planned work will need to be adjusted due to variable workload or higher priority calls coming in.
Responsible for installation and/or repair and maintenance of physical assets and demonstrating and training the safe user to end users The role is required act independently within appropriate policies, procedures and guidelines, deciding when it is necessary to refer to their manager. The role will be responsible for the correct and appropriate management and resolution of calls assigned to them. Clearly defined targets and objectives will be managed through regular 1:1s and reviews
As the role is mobile, you must have a full driving licence and access to a vehicle for work purposes. The Trust operates a lease car scheme that you will be applicable for.
Working for our organisation
EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
- Season Ticket Loans
- NHS discounts for staff
- Excellent Training facilities and opportunities
- Buying and Selling annual leave scheme
- The opportunity to work bank shifts and expand knowledge and experience in other areas
- Salary Sacrifice schemes including lease cars and Cycle to Work
- Day One Flexible Employer
The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment
Join our Staff bank
What is Staff Bank?
Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.
All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.
If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.
Detailed job description and main responsibilities
This is an exciting opportunity to join a highly innovative ICT department that is seen as a core enabler for change within the organisation. The Trusts Digital operations department manages and provides support for approximately 8500 end user devices and over 8400 users across 85 sites in Essex.
For further information please refer to the job description and person specification.
Person specification
Qualifications
Essential criteria
- Computer Science degree qualification or equivalent level of knowledge and expertise gained through experience.
- 2x MCP Microsoft or MCSE qualification (Microsoft Certified Professional level and proven experience of applying these qualifications)
- ITIL Foundation
- Comptia A+ and/or N+ or equivalent qualification
- Significant experience of working in an IT service management environment
- A good understanding of ITIL v4 service management procedures and processes
- Active Directory management/administration
Desirable criteria
- Cisco CCST / CCNA
Experience
Essential criteria
- Working knowledge of Microsoft desktop operating systems and associated applications to deal with 2nd/3rd line user queries/resolutions
- Knowledge of how to build, configure, administer and support all versions of Windows desktops and laptops
- Highly literate in IT/Computer Skills
- Excellent verbal and written communication skills with the ability to work with personnel at all levels, within all disciplines of the Trust.
- Demonstrable Customer facing skills ; empathise with users, good interpersonal skills, display active listening skills, polite telephone manner, courteous
- Can work within a team and communicate effectively
Driving License
Essential criteria
- Full UK Drivers Licence
- Ability to Travel across Trust sites as required
- Access to own vehicle for work travel
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Kel Morgan-Blancke
- Job title
- IT Asset & Procurement Manager
- Email address
- [email protected]
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