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Detailed job description and main responsibilities

KEY RESPONSIBILITIES CLINICAL  

• Effectively manage telephone and face-to-face enquiries from all staff groups, patients, relatives and carers providing information as required.
• Direct and prioritise queries as appropriate to ensure efficiency and effectiveness of the service delivery.
• Provide support for activities of daily living as and when required
• To maintain efficient systems to ensure that documentation and information is effectively managed and filed with accuracy and sensitivity, maintaining confidentiality at all times
• Ability to work on own initiative, unsupervised and to manage own workload.
• To undertake through individual care plans, personal, practical and rehabilitative duties as set by the care coordinator including assist patients with rehabilitation programmes including but not restricted to personal hygiene, shopping and meal .
• To support patients with their inhaler technique, guiding and teaching where necessary.
• The Senior Health Care Assistant will work without supervision, Assess and review patients, support and co-create a goal based, personalised care plan.
• To perform welfare checks, guided by the personal support plan, work autonomously, using assessment skills to identify any problems the patient is struggling with or expresses, linking back to the care coordinator to create a new goal based personalised support plan for the patient.
• To refer to other services and collaborate with the wider professional community
• To assess and order equipment for the patient’s home, such as grab rails.
• Complete at home continence assessments refer on if necessary.
• To complete Hospital to home assessment to assess wellbeing since attending hospital.
• Preparation and support with daily routines, eating and drinking, skin care and assisting patients with their mobility as necessary.
• To perform joint visits with other professionals as required.
• To support other members of staff, teaching where necessary skills and knowledge which you may have and may be transferable to others in the team.
• To observe, record and report any changes in individual conditions and circumstances and ensure that they are reported to the care coordinator immediately.
• Assist in the risk assessment of the individual and of potential hazards in the patient’s home and ensure that any hazards or risks identified are reported immediately.
• To be aware of emergency procedures required for working in the community and how to act accordingly, ensuring that individual staff and patient safety are maintained.
• Observe patient progress against planned goals and report changes in the patients’ condition or care needs to a registered nurse in a timely manner e.g. on a routine or urgent basis depending on the priority.
• Carry out safe moving and handling practice, on a daily basis for patients in accordance with planned programmes of care and Trust policies.
• Undertake clinical observations e.g. temperature, blood pressure, urine testing and report result to care coordinator.
• Develop and establish meaningful rapport with patients and their relatives/carers and demonstrate an awareness of individual patient needs.
• Attend service meetings.
• Ensure own approach to patient care respects the patients’ privacy and dignity at all times, including a respect for patient choice.
• Communicate effectively with other members of the Care Coordination team and multidisciplinary team, and maintain good working relationships with colleagues. Work positively with health and social care colleagues to maintain effectively working relationships.
• Seek support and advice from more experienced colleagues when faced with matters outside of sphere of responsibility or knowledge.

Accurately and promptly, record patient care delivered and observations, ensuring compliance with Trust policy.

• Attend training sessions and staff development activities as deemed necessary by the Team Leader; disseminating information where appropriate to other members of staff.
• Be Open Compassionate Empowering