Job summary
- Main area
- Administration
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Shift Patterns 8-4 or 12-8. Two weekend days per month)
- Job ref
- 812-25-JS-RHA-4
- Employer
- Hertfordshire Community NHS Trust
- Employer type
- NHS
- Site
- Abel Smith House
- Town
- Stevenage
- Salary
- £24,625 - £25,674 per annum pro rata
- Salary period
- Yearly
- Closing
- 10/05/2025 23:59
Employer heading
Referral Hub Administrator
Band 3
Job overview
Be at the Heart of our Community!
We are looking for flexible full time and Part Time administrators to join our growing team at the Integrated Care Coordination Hub in Abel Smith House, Stevenage.
We are currently looking for full time and Part Time . Working shifts between 8-8pm
Unsocial hours payments made from midnight Saturday to midnight Sunday. The payments for Band 3 range from circa 40%-80% dependent on the hours worked.
The Hub provides essential administrative support to the clinical teams across East & North Herts. The post holder will work as part of a team of administrators to answer patient calls and enter referral data for the Community Adult Health Services onto our Patient Administration System. The team is also responsible for directing each referral to the appropriate clinical team.
Main duties of the job
The successful candidate will:
- Have good communication, IT and customer service skills.
- Undertake a range of administration tasks, including processing referrals and letters
- Answer incoming calls, dealing with enquiries from patients, relatives and professionals
- Ensure accurate and relevant information is recorded on our clinical system database
- Work flexibly to meet the needs of the service
You will receive full support and training to undertake all aspects of the role, you need to bring enthusiasm, energy and a flexible approach to work. After an initial training period we offer a hybrid model of working with at least 1 day working from home if requested.
Unsocial hours payments are additional to basic pay for staff whose work in standard hours, within the normal 37.5 hour working week.
Working for our organisation
- A big thank you for considering joining us at Hertfordshire Community NHS Trust
- You’ll find it a great place to work with many benefits offered to you as a member of our staff
- We put our patients, their families and carers at the centre of our vision - Outstanding Services and Healthier Communities
- We welcome diversity in our workforce and are interested in applicants from all backgrounds and ages
- We don’t want you to miss out so we’d like you to know that if we have a high level of interest in this role, the vacancy may close prior to the advertised closing date, so please make your application as soon as possible
You’ve made a great decision to apply to join to HCT - we’re looking forward to taking the next steps of the journey with you
-APPLY NOW
We work in partnership with colleagues across NHS, social care, education, charities and local government helping people to maintain their independence for as long as possible and making sure people get the right care in the right place at the right time.
Community health services are at the forefront of NHS care and support - and our mission is to maintain and improve the health and wellbeing of the people of Hertfordshire.
In return, we can offer you:
- free parking
- subsidised canteen
- 27 days annual leave (pro rata)
- eye care vouches
- employee assistance programme
- one of the UK's best pension schemes
- NHS discount
Detailed job description and main responsibilities
The post holder will be working as part of a busy team of administrators and the role requires a high level of computer and telephone work, with access to a wide range of different systems and information.
- Processing written referrals onto our clinical system
- Taking telephone calls from patients and other health care professionals.
- Dealing with enquiries in a helpful and efficient manner
- Offering a high level of service to all our patients
- Working closely with hub triage teams to ensure patient care is delivered effectively and efficiently.
- Working with local service teams to complete required tasks and activities
- Working well as a team under pressure in a busy environment
- Sharing information and escalating issues as appropriate
- identifying innovative ways of working
Whilst it is not a legal requirement, Hertfordshire Community NHS Trust encourages and supports all staff to be vaccinated as this remains the best line of defense against COVID-19
We are committed to supporting flexible working options for staff, wherever possible, and welcome discussions on flexible working patterns to support our staff to maintain a healthy work life balance.
Person specification
Qualifications & Training
Essential criteria
- GCSE English and Maths or equivalent
- Excellent keyboard skills / use of Microsoft Word and Excel
Desirable criteria
- SystmOne or equivalent clinical application knowledge
Experience and Knowledge
Essential criteria
- Administrative experience
- Previous experience of working in a ‘patient/ customer focussed’ role
- Health, safety and risk awareness
Desirable criteria
- Previous NHS experience
Skills and Abilities
Essential criteria
- Attention to detail and accuracy
- Ability to work autonomously
- Ability to work in a team and understand team dynamics
- Good written and spoken command of English language
- Excellent courteous verbal and non-verbal communication skills
- Communicate effectively with colleagues, other disciplines, patients, relatives and carers
- Willingness to participate in meetings
- Ability to remain calm and collected in stressful situations
Desirable criteria
- Excellent telephone manner
Personal Qualities
Desirable criteria
- Flexibility to meet demands of the role
Employer certification / accreditation badges
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Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Monique Horsley
- Job title
- UnPlanned Care Admin Lead
- Email address
- [email protected]
- Telephone number
- 07557481329
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