Job summary
- Main area
- Call Handling
- Grade
- Non NHS Banding
- Contract
- Permanent
- Hours
- Full time - 32 hours per week (Relief/Flexi Rota 32 hours a week.)
- Job ref
- 4265-8219067
- Employer
- HUC
- Employer type
- NHS
- Site
- Taunton Call Centre, Ashford Court, Taunton
- Town
- Taunton
- Salary
- £12.71 - £17.51 Dependent on shift times
- Salary period
- Hourly
- Closing
- 16/08/2026 23:59
Employer heading
NHS 111 Health Advisor – Taunton
Non NHS Banding
Job overview
Make This Summer Count — Be the Voice our Patients Turn To.
Summer is one of the NHS’ busiest times.
More people travelling, more families out and about, more patients needing advice and reassurance.
Every call to NHS 111 begins with one thing: a calm, confident voice.
At HUC, we support 4.5 million patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex and the Southwest, delivering essential NHS 111 and Out of Hours GP services — 24 hours a day, 365 days a year.
No healthcare background? We’ll train you.
Already experienced? Put your skills where they truly matter.
Main duties of the job
Your Role: Make Every Call Count
Be the First Point of Contact
Handle urgent and non-urgent calls, helping patients get the care they need quickly and safely.
Use NHS Pathways with Confidence
Assess symptoms using NHS Pathways and direct patients to the most appropriate healthcare professional or service.
Provide Reassurance When It Matters Most
Use you’re listening and communication skills to offer clear advice and accurate guidance.
Working for our organisation
Why Join HUC This Summer?
Start a Meaningful Career
For many people, this role is the first step into a rewarding healthcare career.
Be Part of Something That Matters
You’ll be the voice patients hear when they need help, reassurance or urgent guidance.
Fully Funded Training
Our comprehensive 6-week full-time training programme gives you the confidence and skills you need to succeed.
Great Benefits
NHS Pension, NHS Discounts, Wellbeing Hub and more.
Supportive Team Culture
Join a workplace where colleagues support each other and succeed together.
Make this summer meaningful.
Be the voice that helps patients get the care they need.
Detailed job description and main responsibilities
For a full job description and full person specification, along with more details about our organisation, please see attached documentation,
Person specification
Address
Essential criteria
- Lives within 60 minute commute
- Has Customer Service Experience
- Has the right to work in the UK
- Can commit to 6 weeks full time training (9am-5pm Monday- Friday)
Desirable criteria
- Previous Call Handling Experience
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Amy Bishop
- Job title
- Non-Clinical Recruitment Advisor
- Email address
- [email protected]
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