Job summary
- Main area
- West Kent Directorate
- Grade
- Band 3
- Contract
- Permanent: Two roles with possibility of one 8am-4pm and the other 12am-8pm
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 380-WK0279
- Employer
- Kent and Medway NHS and Social Care Partnership Trust
- Employer type
- NHS
- Site
- Maidstone Hospital
- Town
- Maidstone
- Salary
- £24,625 - £25,674 per annum
- Salary period
- Yearly
- Closing
- 08/06/2025 23:59
Employer heading
Administrator
Band 3
The CQC rates us as an Outstanding organisation for Caring with an overall rating of Good
Kent and Medway NHS and Social Care Partnership Trust (KMPT) offer a range of ongoing benefits to our valued workforce across the Trust. From an active health and wellbeing programme to regular recognition events, we work hard to provide varied benefits that make a difference to your work-life balance.
Would you like to work flexibly? In the NHS, we are reminded every day of how important life is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you.
Speak to us about how we might be able to accommodate a flexible working arrangement.
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Job overview
The following post has become available within KMPT for two dynamic and self-motivated administrators with excellent organisation and administration skills. The post will support the Maidstone Liaison Psychiatry Service team in its provision of services to patients at Maidstone Hospital. The service provides mental health assessments for individuals presenting or staying in hospital. The post may provide back-up support to the other West Kent hospital site, which may require occasional travel to Tunbridge Wells Hospital. This role does not involve patient contact.
Main duties of the job
- Provide comprehensive admin support to the team/service.
- Support the team manager with staffing and booking NHSP bank/agency staff.
- Provide support with caseload management.
- Order and maintain stock of office supplies.
- Replenish forms/leaflets/documents in the office.
- Keep accurate and up to date service data records.
- Collate and send agendas and other meeting papers and take and produce meeting minutes.
- Use the Trust systems to record and check patient information.
- Assist the team manager with monitoring the team's training compliance.
- Update and maintain information resources in the office.
- Be able to work under pressure and to specified deadlines.
- Implement policies as directed by the Trust/directorate, ensuring awareness throughout the team.
- Work with and alongside other administrators.
- Other duties as assigned.
Working for our organisation
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people in Kent and Medway, as well as specialist services for adults in Sussex and Surrey. We are rated Good overall by the CQC.
Each year we care for over 2,000 people in our hospitals and 54,000 people in the community.
We are proud to employ over 3,800 people from 66 nationalities, and to serve an increasingly diverse range of communities across rural and urban areas.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Our strategy
Our mission is what we set out to do every day
We deliver brilliant care through brilliant people
Our vision is where we want to be in the future
To provide outstanding care and to work in partnership to deliver this in the right place, for every service user, every time.
Check out our recruitment videos Recruitment - YouTube
Detailed job description and main responsibilities
JOB SUMMARY:
To work closely with the team managers and administrator to provide a high level of administration support to the team. To monitor the team caseload to ensure all mandatory documentation has been completed. To monitor various data sources to ensure accuracy. To collate and record information required by the service. To support with meeting agendas, invites and minutes. To ensure resources and supplies for the team are replenished and ordered in a timely manner. To monitor Business Intelligence reports for performance compliance and highlight and rectify any errors. To use the RIO system to discharge patients and upload required documents. To support the team/service with pilots, projects and audits. To assist with recording of NHSP shifts and work with team mangers on staffing levels and covering shifts. To answer telephone calls and take messages or divert to the relevant person.
RESPONSIBILITY:
- Provide comprehensive admin support to the team/service.
- Support the team manager with staffing and booking NHSP bank/agency staff.
- Provide support with caseload management.
- Order and maintain stock of office supplies.
- Replenish forms/leaflets/documents in the office.
- Keep accurate and up to date service data records.
- Collate and send agendas and other meeting papers and produce meeting minutes.
- Use the Trust systems to record and check patient information.
- Assist the team manager with monitoring the team’s training compliance.
- Maintain and update information resources in the office.
- Be able to work under pressure and to specified deadlines.
- Implement policies as directed by the Trust/directorate, ensuring awareness throughout the team.
- Work with and alongside other administrators.
- Other duties as assigned.
Person specification
Training and Qualifications
Essential criteria
- GCSE in Maths and English Grade C or above
- Educated to NVQ Level 3 in Administration
Desirable criteria
- 5 GCSES’s Grade C or above
Experience
Essential criteria
- Previous paid employment of administrative/office work for minimum of 2 years
Desirable criteria
- Previous NHS experience would be advantageous
Knowledge and Skills
Essential criteria
- Basic Excel setting up of spreadsheets and updating databases
- Preparation of documents to high quality using Word
- Use of Outlook for updating of calendar and appointments
- Minute taking experience
- Prioritisation and organisation of workload and ability to meet deadlines
- Good keyboard skills
- Ability to work as part of a team and on own initiative
- Ability to communicate with other colleagues and stakeholders professionally
- Problem solving skills
- Accurate numeracy
- Attention to detail
- Resilience
Desirable criteria
- Intermediate/Advanced Level Excel and Word
- Data collection/analysis experience
- Ability to work unsupervised
- Knowledge of virtual meeting systems
Employer certification / accreditation badges
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Carole Olaizola
- Job title
- Business Manager
- Email address
- [email protected]
- Telephone number
- 01622 220265
- Additional information
Working pattern is Mon-Fri 8am-4pm
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