Job summary
- Main area
- Ward Clerk
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Part time
- Job ref
- 359-7227278-T2
- Employer
- Maidstone and Tunbridge Wells NHS Trust
- Employer type
- NHS
- Site
- Tunbridge Wells Hospital
- Town
- Tunbridge Wells
- Salary
- £24,937 - £26,598 per annum pro rata
- Salary period
- Yearly
- Closing
- 19/11/2025 23:59
Employer heading
Ward Clerk - Ward 20
Band 3
Job overview
Please note this role is currently only being advertised to staff members who are currently working within the Kent and Medway ICS.
An opportunity has arisen to recruit a ward clerk to join Ward 20.
You will be responsible for providing a front-line reception service and delivering a high standard of customer care; so you will need to demonstrate excellent interpersonal skills. You will be required to have IT literate skills and knowledge of our hospital systems such as Tele Tracking, Allscripts, booking transport and data collection systems. We are looking for a motivated person who has had experience working with the public and ideally in a hospital setting.
Main duties of the job
You will be required to demonstrate that you can work as part of a large multi-disciplinary team as well as being able to work independently.
You will be supported by the ward manager and nursing team and will report directly to the ward manager.
Working for our organisation
Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide and was named the second-best Trust to work for in the South East in the 2023 and 2024 NHS Staff Survey.
We are a large acute hospital trust in south-east England, providing general hospital services and specialist care to around 600,000 residents in West Kent and East Sussex. With a dedicated and diverse team of over 8,000 staff we are proud to offer specialised cancer services to over two million people through the Kent Oncology Centre.
Fordcombe Hospital, near Tunbridge Wells, became part of the Trust in October 2024. Specialising in planned care, it offers two operating theatres, 28 inpatient and day-care beds, diagnostic services (X-ray, MRI, CT, and endoscopy), and consultation/treatment rooms.
Looking for flexible working?
We are a flexible working-friendly organisation. Whether it’s adjusting your hours or exploring other flexible arrangements, we want to work with you to find the best solution for you, our patients, and the Trust. Talk to us about how we can accommodate your working needs.
Click here to hear what our staff say.
Joining us includes a comprehensive benefits package:
- At least 27 days of annual leave plus public/bank holidays (pro-rata for part-time staff).
- Membership in the NHS Pension Scheme, with a 20.6% employer contribution and life assurance benefits
- Blue Light card eligibility
- And more, additional benefits can be found in the benefits documents below
Detailed job description and main responsibilities
We’ve provided all the details you need about this role in the job description and person specification. Please take a moment to review the criteria in the person specification and share specific examples in your application that demonstrate how you meet these requirements. Please also check your application for errors/omissions prior to submission.
Please note that appointment to this post will be subject to a satisfactory Disclosure and Barring Service Check at Standard Level.
All successful applicants will be required to complete our corporate trust induction once a start date had been agreed.
Person specification
Experience/Knowledge
Essential criteria
- Previous administrative experience
- IT literate with excellent keyboard skills
- Is able to manage and prioritise own workload
- Be able to manage time effectively
- Previous telephone service experience
- Able to demonstrate a good understanding of the principles of data protection and patient confidentiality
Desirable criteria
- Possess experience in dealing with public
- Possess clerical experience
- Work experience in the Hospital/Ward
- Able to use Microsoft packages
- Previous NHS systems experience
Skills
Essential criteria
- Ability to work independently and problem solve, as well as work as part of a team.
- Possess excellent inter-personal skills.
- Ability to be self-motivated and proactive.
- Ability to enter data precisely.
- Attention to detail.
- Non-clinical manual handing experience
Qualifications
Essential criteria
- Educated to GCSE level or equivalent
- NVQ Level 3 or equivalent
Desirable criteria
- GCSE in English
- Recognised IT qualification
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sarah Collins
- Job title
- Ward Manager
- Email address
- [email protected]
- Telephone number
- 01892 635192
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