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Job summary

Main area
Diabetes & Endocrinology
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
435-MEC-055-25
Employer
East Lancashire Hospitals NHS Trust
Employer type
NHS
Site
Royal Blackburn Hospital
Town
Blackburn, Lancashire
Salary
£24,937 - £26,598 per annum
Salary period
Yearly
Closing
17/07/2025 08:00

Employer heading

East Lancashire Hospitals NHS Trust logo

Diabetic Foot Team Administrator

NHS AfC: Band 3

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care.  We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.

Job overview

A rare and exciting opportunity has arisen for an Administrator within the Diabetes & Endocrinology Service, working primarily for the Diabetic Foot Team

As the Administrator for the Diabetic Foot Team, you will be effectively managing day-to-day operational duties whilst ensuring the delivery of effective and efficient administrative processes associated with the service.

Together with the Service Manager and Clinical Leads the post holder will aid in developing and assisting with the implementation of both short- and long-term business and transformation plans to meet local, regional, and national agendas.

The ideal candidate should have experience with audio typing,  excellent organizational skills, and  EMIS Web working knowledge

Main duties of the job

  • In conjunction with the Administration Manager and Extended Scope Podiatrists, develop and implement administrative processes along the patient pathway to ensure that the patient’s journey is managed smoothly and following agreed timescales and targets.
  • Work with NHS databases mainly including EMIS and EPR to input, recall, and examine patient information providing regular reports promptly.
  • Type and process correspondence, by way of audio typing, reports, and other documents as requested daily with packages to include Microsoft Office i.e. Word, Excel Outlook, Access, and PowerPoint
  • Ensure that patient triage outcomes are recorded and acted on in line with operational procedure.
  • Set up and populate appropriate out-patient clinics managing clinic capacity in liaison with the service leads.
  • Receive and process all incoming correspondence, paper and electronic, ensuring that it reaches the appropriate place on time.
  •  

Working for our organisation

All employees are required to comply with employment legislation and codes of good practice.

Values:

  • Respecting the individual
  • Putting patients and customers first
  • Promoting positive change
  • Acting with integrity
  • Serving the community

Underpinning the Trust’s vision and values are the following key operating principles that influence how the Trust does business:-

  • Understand the world we live in and deal with it
  • We are clinically led and management supported
  • Support departments support the front line
  • Everything is delivered by and through Divisions
  • Compliance with standards and targets are a given. They are the things we do to help secure our independence and influence
  • Quality is our organising principle – driving quality up and cost down is not mutually exclusive
  • We deliver what we say we need to

Post holders are expected to work flexibly within their pay band.  They should only be expected to carry out activities for which they are competent.  Alternatively, they may carry out additional duties if they are receiving support or training to obtain the recognized level of competence.

Detailed job description and main responsibilities

  • Maintain an accurate and up to date filing system, ensuring accuracy of patient records.
  • Process confidential patient sensitive documentation to and from patients, other healthcare professionals and external agencies.
  • Deal with patient requests, concerns and queries promptly and escalate clinical concerns to the appropriate team member. Record and monitor telephone queries on the appropriate documentation and provide activity information as requested
  • Assist the team, the Operational Administrator, and Service Managers to collate and drill down complex activity data for local and national targets (NDFA & National Audits)
  •  Assist the diabetes administration team as and when needed in supporting the overall needs of the Diabetes/Endocrinology Service.

For more details please read the Job Description & Person Spec

Person specification

Criteria for the Band 3 Role

Essential criteria
  • GCSE English at grade 4 or above or equivalent
  • RSA 2 Typing or equivalent standard – advanced keyboard skills
  • Experience of administration in an office-based environment
  • Working on own initiative
  • Use of Microsoft Office including Word, Excel, Access, Outlook, PowerPoint along with other software packages
  • Ability to produce accurately typed and photocopied documents efficiently and to high standard
  • Ability to work independently and under pressure, prioritising work to meet deadlines
  • Ability to work as part of a team, communicate well with managers, colleagues and the general public particularly in respect of sensitive issues
Desirable criteria
  • RSA/OCR Medical Audio-Typewriting
  • Winscribe digital dictation system or similar

Employer certification / accreditation badges

NHS Pastoral Care Quality AwardPositive about disabled peopleInvestors in PeopleCare quality commission - GoodDisability confident committedStep into healthHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Nicola Stead
Job title
Service Manager
Email address
[email protected]
Telephone number
01254 734698

If you have problems applying, contact

Address
Employment Services
East Lancashire Hospitals NHS Trust
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