Job summary
- Main area
- Admin & Clerical
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Part time
- Flexible working
- Job ref
- 382-NBC65-26
- Employer
- Blackpool Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Whitegate Health Centre
- Town
- Blackpool
- Salary
- £25,272 per annum pro rata
- Salary period
- Yearly
- Closing
- 28/07/2026 23:59
Employer heading
Team administrator
NHS AfC: Band 2
Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.
We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.
We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.
Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.
Job overview
To provide professional administrative assistance to the MSK Service.
This requires the daily computer use of Patient Administration Systems and Microsoft Office programmes.
Essential requirements are to ensure the confidentiality of any information obtained regarding patient care, maintain effective communications with all colleagues, patients and visitors and to work effectively as part of a team.
Main duties of the job
Adhere to administration processes when carrying out tasks. Uphold our admin team values and ethos always.
Deal with enquiries, answer telephone calls, liaise with clinical team, provide administrative support as required. Provide supervisory support to administrative team, including staff appraisals, staff absence coordination etc.
There is no sponsorship for this role (not a Skills shortage).
Working for our organisation
The MSK Service is part of Clinical Support Services Therapies Directorate. MKS teams work across various sites in Blackpool, Wyre and Fylde. The Blackpool admin team is based across Whitegate Health Centre and Blackpool Victoria Hospital.
There is no sponsorship for this role (not a Skills shortage).
Detailed job description and main responsibilities
To provide a professional administrative resource to the Musculoskeletal Service with the support of the Team Supervisor. This requires the daily computer use of Patient Administration Systems and Microsoft Office programmes and G2 speech recognition programme.
The work primarily involves administrative duties such as handling telephone appointment bookings and enquiries from patients, general clinical administration duties, and the accurate and timely transcription and distribution of clinical correspondence, primarily clinic letters, from the G2 Speech Recognition System.
Process electronic and paper referrals; following clinical triage, appoint patients to clinics using the e-Referral and EMIS computer systems or refer patients onward to other healthcare services.
Ensure cancelled appointments are filled enabling clinics to be fully booked at all times. Support Team Supervisor in monitoring clinic capacity. Outcome clinics in accordance with procedures, eg DNA Policy, Cancellation Policy, Discharge process etc.
Answer telephone calls promptly dealing with enquiries, bookings and messages in a polite and friendly manner, being sensitive and respectful of diversity.
Update patient information in EMIS and add administrative notes to the patient record.
Maintain accuracy of data quality in EMIS and eRS by cleansing and closing patient activity lists.
Scan treatment related documents to the patient record in EMIS.
Assist in monitoring, ordering, receiving and safe storage of stationery and pharmacy items. Use the team mailbox to send information and receive queries relating to patient care.
Attend and participate constructively in team meetings and the Staff Appraisal Programme.
Handle patient complaints calmly as they arise and refer to Team Supervisor/Team Lead as required.
Assist in collating a prompt response to Subject Access Requests.
Report promptly any issues/faults as they arise to relevant Department, e.g. IT, Estates, Help Desk etc.
Assist the Team Supervisor in the training of new team members. Undertake all mandatory training as stipulated by the organisation.
Communicate clearly to the Team Supervisor any difficulties in carrying out these duties.
The above list of duties and responsibilities is not fully comprehensive and may vary across teams according to clinical requirements.
Person specification
Qualifications
Essential criteria
- English GCSE Grade C or above
Desirable criteria
- NVQ Business and Admin Level 3 or equivalent
- IT qualification, eg ECDL
Experience & Knpwledge
Essential criteria
- Regular use of computers and Microsoft Office programmes
- Customer service experience
- Administrative experience
- Telephone call handling
- Multitasking
Desirable criteria
- Supervisory experience
- NHS experience
- EMIS experience
- eRS experience
Skills & Ability
Essential criteria
- IT
- Confidentiality
- Deal with enquiries effectively
- Ability to learn
- Accuracy
- Prioritise
- Conscientious
- Communication skills
- Flexible
- Empathetic
- Team Worker
Desirable criteria
- Car driver/owner
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Karen Smith
- Job title
- Service Support Team Lead
- Email address
- [email protected]
- Telephone number
- 01253953100
List jobs with Blackpool Teaching Hospitals NHS Foundation Trust in Administrative Services or all sectors