Job summary
- Main area
- Administration
- Grade
- NHS AfC: Band 2
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (8am - 4pm Monday - Friday)
- Job ref
- 435-1LSC-ELHT-070-26
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Burnley General Hospital
- Town
- Burnley
- Salary
- £25,272 per annum
- Salary period
- Yearly
- Closing
- 01/07/2026 17:00
Employer heading
Estates Help Desk Operator
NHS AfC: Band 2
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
The post holder will provide a comprehensive Helpdesk and Administration support service to the Maintenance Department.
The post holder is an integral part of the Maintenance Admin Team and would be expected to work independently, regularly assessing work priorities and provide cover where necessary.
The post holder will be expected to regularly communicate and liaise with Wards, Departments, and External Contractors.
Main duties of the job
The post holder will be expected to maintain and update the existing CAFM database for all helpdesk jobs including sites information incorporating changes to the hierarchy. Oversee processing of incoming maintenance requests ensuring that jobs are actioned and authorised by the appropriate person. Maintain records for all reactive and PPM work tasks completed by the maintenance team and contractors and to act as the central hub between the helpdesk function and the maintenance team in order to provide an efficient and timely response to any reported issues.
Working for our organisation
The Estates maintenance team is based at Burnley General Teaching Hospital and we operate and maintain all ELHT hospital sites. At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work
Detailed job description and main responsibilities
The post holder is expected to work flexibly within their pay band and will be expected to carry out activities for which they are competent.
Alternatively they may carry out the additional duties if they are receiving support or training in order to obtain the recognised level of competence.
Any review of the Job Description will be undertaken in consultation with the job holder.
Person specification
Experience
Essential criteria
- Previous relevant work experience, including use of computer in the working environment.
Desirable criteria
- Previous experience of a CAFM system.
- Previous experience of using spreadsheets.
Qualifications
Essential criteria
- GCSE in English and Mathematics or equivalent level of skill.
Desirable criteria
- Experience in Microsoft office suite, inc Word,Excel, Access.
Specialised Aptitude
Essential criteria
- Proven ability to work well in a team and be supportive of team members.
Desirable criteria
- Good interpersonal skills.
- Able to listen effectively.
- Well organised.
Disposition
Essential criteria
- Be able to work as an individual and within a team.
- Assertive, polite, friendly and approachable manner.
- Able to relate to people at all levels and disciplines.
Circumstances
Essential criteria
- Ability to keep confidential information.
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Sam Porter
- Job title
- Estates Administrator
- Email address
- [email protected]
- Telephone number
- 01282 804360
List jobs with East Lancashire Hospitals NHS Trust in Support Services or all sectors





