Job summary
- Main area
- Endoscopy
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (No)
- Job ref
- 435-MEC-015-26
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Burnley General Teaching Hospital
- Town
- Burnley
- Salary
- £24,937 - £26,598 Per annum
- Salary period
- Yearly
- Closing
- 08/04/2026 08:00
Employer heading
Endoscopy Booking Clerk
Band 3
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work.
Job overview
Our Endoscopy Booking Team provide a safe, personal & effect booking service to all patients referred for a Lower and/or Upper GI Endoscopy procedure. Patients are referred either internally from our Outpatient/Inpatient/Emergency pathway or Directly from GP's via our Direct to Test Upper GI Service on the eReferral System (eRS) The post holder will work as part of a wider team and will be responsible for the management and accurate and timely administration of waiting lists in accordance with the Access, Booking and Choice Policy, liaising directly with clinicians, nurses, administrators, directorate staff and patients, whilst ensuring waiting list targets are achieved and confidentiality is met at all times.
Main duties of the job
1. Each clerk is responsible for the management of Endoscopy waiting lists and working as part of a team within the particular speciality.
2. Add selected patients to the waiting list using the computerised Patient Administration System, ensuring all patients are listed with the accurate procedure and booked admission codes.
3. Complete and forward letters and health check questionnaires to patients who have been added to the waiting list. On receipt of the returned questionnaires update the Patient Administration System with all relevant data.
4. To be the first point of contact for all patients added to an inpatient, day case and selected out- patient waiting list.
Working for our organisation
At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.
Detailed job description and main responsibilities
A good understanding of time frames involved in all invasive procedures is necessary to ensure the case mix booked for theatre lists is appropriate, once training is complete.
Liaise with Endoscopy staff regarding the availability of specialist endoscopy equipment
Liaise with different specialty consultant teams for patients requiring dual procedures during one operation, which after initial training requires an understanding of medical procedures
Arrange pre-operative assessment appointments for patient’s where necessary ensuring all relevant documentation is requested and available for the nurse. Update the Patient Administration System with information regarding the patient’s current medication and deliver instructions accordingly
Issue patients with a confirmation letter related to their operation ensuring appropriate and accurate documentation and information regarding their treatment is enclosed.
Forward pre determined appropriate medication to patients for procedures prior to admission.
Ensure online booking diaries and other records are kept up to date and accurate.
Produce a weekly management report in order to monitor figures and highlight to the consultant any potential medical problems with patient’s or patient’s who have no set date for admission and could become a potential breaches in line with current government targets.
Person specification
Qualifications
Essential criteria
- English Qualification IT Skills or qualification to a C or equivalent
Experience
Essential criteria
- Previous experience of working within a clerical role.
Desirable criteria
- Good working knowledge of Cerner & other hospital systems.
Knowledge & Skills
Essential criteria
- Clear and accurate written and verbal communication. Able to listen effectively Computer literate Ability to understand and interpret detailed information Proven ability to understand and comply with detailed procedures
Desirable criteria
- Knowledge and understanding of NHS targets
personal attributes
Essential criteria
- Demonstrate an ability to manage priorities under pressure Good Organisational Skills Able to work flexibly and willingness to adapt to the changing needs of the service Proven ability to work within a team and maintain a positive attitude Demonstrate a sympathetic/ sensitive approach and to be able to speak effectively to colleagues and patients
Employer certification / accreditation badges
Applicant requirements
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Jackie Stanworth
- Job title
- Endoscopy Operational Manager
- Email address
- [email protected]
- Telephone number
- 01282 803479
If you have problems applying, contact
- Address
-
Employment Services
East Lancashire Hospitals NHS Trust
- Telephone
- 03033 301 033
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