Job overview

Overview of the role 
A meet and Greet volunteer plays a vital role in enhancing the patient, visitor, 
and staff experience within the hospital by providing a warm welcoming 
presence with clear, compassionate, and efficient guidance throughout the 
healthcare experience. By reducing confusion and stress for visitors and 
patients they contribute to smoother patient flow and increase satisfaction. 
They ensure that everyone entering the hospital is supported in reaching 
their destination quickly and confidently.  

Main duties of the job

Tasks 
• Wayfinding: Greet and assist patients and visitors upon arrival, 
providing directions to clinics, departments, and hospital services. 
• Information Support: Offer accurate information about hospital 
locations, amenities, and procedures, such as check-ins, waiting 
areas, or appointment processes.  
• Customer Service: Deliver friendly, empathetic, and professional 
support to ensure a positive first impression and reduce anxiety for 
patients and visitors. Along with answering queries regarding local 
bus services and taxi information  
• Observation and Reporting: Identify and report any signage issues, 
accessibility barriers, or patient concerns to relevant departments to 
improve the hospital’s wayfinding efficiency 
 
Training

Everyone who volunteers at the Trust must complete the 
volunteer virtual induction and will be required to complete core mandatory 
training before carrying out any volunteering activity within the Trust and 
may be asked to regularly refresh training where required. All mandatory 
training will be provided free of charge to the volunteer.

Working for our organisation

Organisational requirements

Volunteers will be provided with and have 
access to the Trust’s volunteer policy and volunteer handbook. This includes 
information relating to equality and diversity, health and safety, data 
protection and confidentiality, infection control, safeguarding, and code of 
conduct. Volunteers are expected to follow guidance described in these 
documents. Volunteers will also be expected to sign and comply with a three 
way volunteer agreement, an agreement bound in honour only, which 
describes the expectations of the volunteer, the staff member responsible for 
them, and volunteer services. Volunteers will be provided with a uniform 
consisting of a volunteer service t-shirt, this must be worn at all times while 
carrying out volunteering activity on behalf of the Trust.