Job summary
- Main area
- Volunteer
- Grade
- Volunteer
- Contract
- Voluntary
- Hours
- 4 hours per week (Up to 4 hrs per week - Tues, Wed, Thur 9-12, 1-4, Fri 9-12)
- Job ref
- 435-V007-26
- Employer
- East Lancashire Hospitals NHS Trust
- Employer type
- NHS
- Site
- Burnley General Teaching Hospital
- Town
- Burnley
- Closing
- 31/08/2026 23:59
Employer heading
BGH Area 5 Lancashire Women and Newborns Meet & Greet Volunteer
Volunteer
East Lancashire Hospitals NHS Trust provides a range of health care services primarily for the people of East Lancashire, which comprises of the Boroughs of Blackburn, Burnley, Hyndburn, Pendle, and Ribble Valley. Our Trust aims to provide appropriate, high-quality personal and organisational development interventions, which will improve patient care.
Job overview
Overview of the role
A meet and Greet volunteer plays a vital role in enhancing the patient, visitor,
and staff experience within the hospital by providing a warm welcoming
presence with clear, compassionate, and efficient guidance throughout the
healthcare experience. By reducing confusion and stress for visitors and
patients they contribute to smoother patient flow and increase satisfaction.
They ensure that everyone entering the hospital is supported in reaching their
destination quickly and confidently.
Main duties of the job
Tasks
• Wayfinding: Greet and assist patients and visitors upon arrival,
providing directions to clinics, departments, and hospital services.
• Information Support: Offer accurate information about hospital
locations, amenities, and procedures, such as check-ins, waiting areas,
or appointment processes.
• Customer Service: Deliver friendly, empathetic, and professional
support to ensure a positive first impression and reduce anxiety for
patients and visitors. Along with answering queries regarding local bus
services and taxi information
• Observation and Reporting: Identify and report any signage issues,
accessibility barriers, or patient concerns to relevant departments to
improve the hospital’s wayfinding efficiency
• Escorting patients in the hospital where necessary such is if they have a
sensory impairment or require bereavement service
Training
Everyone who volunteers at the Trust must complete the
volunteer virtual induction and will be required to complete core mandatory
training before carrying out any volunteering activity within the Trust and may
be asked to regularly refresh training where required. All mandatory training
will be provided free of charge to the volunteer
Working for our organisation
Training
Everyone who volunteers at the Trust must complete the
volunteer virtual induction and will be required to complete core mandatory
training before carrying out any volunteering activity within the Trust and may
be asked to regularly refresh training where required. All mandatory training
will be provided free of charge to the volunteer
Person specification
Application
Essential criteria
- Strong interpersonal and communication skills
- Calm, friendly, and patient demeanour
- Good knowledge of hospital layout and services
- Ability to assist diverse populations, including those with mobility or language challenges
- Problem-solving and multitasking abilities in a busy environment
- Strong understanding for the need of confidentiality
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
List jobs with East Lancashire Hospitals NHS Trust in Administrative Services or all sectors