Detailed job description and main responsibilities

COMMUNICATION

• Deal efficiently and courteously with queries and correspondence, both written and verbal from a wide range of internal and external customers.
• Complete all documentation and correspondence accurately and to a high standard in line with procedures and within agreed timescales.

INFORMATION RESOURCES, ANALYSIS AND DECISION MAKING

• Input information as required onto a range of corporate systems and service-specific platforms.
• Update and extract information from management information systems accurately and competently as required including the retrieval and collation of reports to agreed procedure.

PLANNING & ORGANISATION

• Provide support to senior officers as required, including organising and attending meetings as required, and taking minutes and action notes where requested.
• Contribute to the design, implementation and maintenance of high-quality management information systems and business support activities, providing comprehensive advice to stakeholders.

PATIENT/CLIENT CARE

• Deal efficiently and courteously with queries and correspondence, both written and verbal from a wide range of internal and external customers.

 POLICY & SERVICE DEVELOPMENT

• Use initiative and established procedures to resolve queries at the first point of contact or escalate when appropriate to managers within agreed timescales and procedure.

FINANCIAL & PHYSICAL RESOURCES

• Procure, monitor, and maintain office stationery and equipment, ensuring changes are made in line with procedures, budgets and agreed timescales.

RESEARCH, DEVELOPMENT & AUDIT

• Provide accurate research and analysis support where required and produce a range of high-quality communication, such as emails, reports and briefing notes for various audiences and purposes including complex, confidential, and sensitive correspondence.