Job summary
- Main area
- Administrator
- Grade
- NHS AfC: Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (Monday to Friday)
- Job ref
- 382-FICC14-26
- Employer
- Blackpool Teaching Hospitals NHS Foundation Trust
- Employer type
- NHS
- Site
- Ashurst Health Centre
- Town
- Skelmersdale
- Salary
- £24,937 - £26,598 pro rata
- Salary period
- Yearly
- Closing
- 01/03/2026 23:59
Employer heading
Senior Administrator
NHS AfC: Band 3
Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.
We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.
We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.
Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance. Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored.
Job overview
The post holder will provide leadership and supervisory skills to enable reception to meet its agreed aims and objectives within an efficient, safe and effective working environment. To help maintain an efficient and committed team within a developing corporate ethos.
To play an active part as a team member in providing both reception cover and admin support for a busy Sexual Health Service.
The post holder will act a s the first point of contact for all reception enquiries from internal and external colleagues and patients.
The senior receptionist is the communication link between the nursing / medical team and the patient whilst in the waiting room and will keep the patient updated on predicted waiting times for treatment. As the senior receptionist the post holder will co-ordinate the daily activities in the reception area.
Main duties of the job
The senior receptionist is the communication link between the nursing / medical team and the patient whilst in the waiting room and will keep the patient updated on predicted waiting times for treatment. As the senior receptionist the post holder will co-ordinate the daily activities in the reception area.
Please see attached job description
Working for our organisation
A small team working across West Lancashire Sexual Health Service, covering Ormskirk & Skelmersdale areas.
Detailed job description and main responsibilities
The post holder will provide leadership and supervisory skills to enable reception to meet its agreed aims and objectives within an efficient, safe and effective working environment. To help maintain an efficient and committed team within a developing corporate ethos.
Please see job description
Person specification
Education & Qualification
Essential criteria
- Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification
Desirable criteria
- NVQ 3 Team Leadership or Business Administration or Customer care or equivalent experience
Experience & Knowledge
Essential criteria
- Good knowledge and understanding of reception / office procedures
- Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
Desirable criteria
- Experience of using Trust IT systems
- Experience of working in Healthcare
Skills & Ability
Essential criteria
- Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
- Advanced keyboard / IT skills Including audio typing
- Ability to manage and prioritise own and other’s workload and use own initiative
- Good organisation skills and ability to multitask
- Good time management skills
- Ability to take and transcribe notes of meetings in a timely manner
- Ability to maintain relevant recording and information systems
- Ability to deal professionally with enquiries from staff, service users and stakeholders
- Ability to problem solve
- Understand confidentiality and apply the principles in every day working practice
- Work effectively and flexibly as part of a team to meet the needs of the services
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Anne Church
- Job title
- Team Leader - West/Central Lancashire
- Email address
- [email protected]
- Telephone number
- 01253 952881
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