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Job summary

Main area
Administrator
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week (Monday to Friday)
Job ref
382-FICC14-26
Employer
Blackpool Teaching Hospitals NHS Foundation Trust
Employer type
NHS
Site
Ashurst Health Centre
Town
Skelmersdale
Salary
£24,937 - £26,598 pro rata
Salary period
Yearly
Closing
01/03/2026 23:59

Employer heading

Blackpool Teaching Hospitals NHS Foundation Trust logo

Senior Administrator

NHS AfC: Band 3

Blackpool Teaching Hospitals NHS Foundation Trust is situated on the west coast of Lancashire, with services covering the local authority areas of Blackpool, Fylde and Wyre. The Trust is part of the Lancashire and South Cumbria Integrated Care System (ICS) supporting a population of around 1.6 million people.

We have three main hospitals providing acute services to around 330,000 local residents. The organisation also provides specialist tertiary care for cardiac and haematology services, delivers community health services to over 445,000 residents including those in North Lancashire and hosts the National Artificial Eye Service across England. Plus, we provide urgent and emergency care services to an estimated 18 million people who visit the seaside resort each year. We employ over 7000 people from 68 different countries.

We welcome and encourage application from anyone with protected characteristics, as well as supporting reservists and Veterans who are looking for a rewarding and challenging career within the NHS.

Blackpool Teaching Hospitals encourages flexible working in all our roles to support staff in maintaining healthy home-life balance.  Working patterns such as: part time working, self-rostering, compressed hours, annualised hours, term time, reverse term time and flexitime working can be explored. 

 


Job overview

The post holder will provide leadership and supervisory skills to enable reception to meet its agreed aims and objectives within an efficient, safe and effective working environment. To help maintain an efficient and committed team within a developing corporate ethos.

 

To play an active part as a team member in providing both reception cover and admin support for a busy Sexual Health Service.

 

The post holder will act a s the first point of contact for all reception enquiries from internal and external colleagues and patients.

 

The senior receptionist is the communication link between the nursing / medical team and the patient whilst in the waiting room and will keep the patient updated on predicted waiting times for treatment. As the senior receptionist the post holder will co-ordinate the daily activities in the reception area.

Main duties of the job

The senior receptionist is the communication link between the nursing / medical team and the patient whilst in the waiting room and will keep the patient updated on predicted waiting times for treatment. As the senior receptionist the post holder will co-ordinate the daily activities in the reception area.

Please see attached job description 

Working for our organisation

A small team working across West Lancashire Sexual Health Service, covering Ormskirk & Skelmersdale areas. 

Detailed job description and main responsibilities

The post holder will provide leadership and supervisory skills to enable reception to meet its agreed aims and objectives within an efficient, safe and effective working environment. To help maintain an efficient and committed team within a developing corporate ethos.

Please see job description 

Person specification

Education & Qualification

Essential criteria
  • Good level of basic education to include GCSE maths and English, NVQ level 2, or evidence of administrative knowledge and skills equivalent to level of qualification
Desirable criteria
  • NVQ 3 Team Leadership or Business Administration or Customer care or equivalent experience

Experience & Knowledge

Essential criteria
  • Good knowledge and understanding of reception / office procedures
  • Experience of working with a range of Microsoft Office packages (eg. Word, Excel, Outlook, PowerPoint and Access)
Desirable criteria
  • Experience of using Trust IT systems
  • Experience of working in Healthcare

Skills & Ability

Essential criteria
  • Excellent communication / customer care skills both written and verbal demonstrating sympathy and compassion
  • Advanced keyboard / IT skills Including audio typing
  • Ability to manage and prioritise own and other’s workload and use own initiative
  • Good organisation skills and ability to multitask
  • Good time management skills
  • Ability to take and transcribe notes of meetings in a timely manner
  • Ability to maintain relevant recording and information systems
  • Ability to deal professionally with enquiries from staff, service users and stakeholders
  • Ability to problem solve
  • Understand confidentiality and apply the principles in every day working practice
  • Work effectively and flexibly as part of a team to meet the needs of the services

Employer certification / accreditation badges

Veteran AwareNo smoking policyDefence Employer Recognition Scheme (ERS) - SilverDisability confident employer

Applicant requirements

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.

Documents to download

Apply online now

Further details / informal visits contact

Name
Anne Church
Job title
Team Leader - West/Central Lancashire
Email address
[email protected]
Telephone number
01253 952881
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