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Job summary

Main area
Admin
Grade
NHS AfC: Band 3
Contract
Permanent
Hours
Full time - 37.5 hours per week
Job ref
358-8228236-ESM-A
Employer
University Hospitals of Leicester NHS Trust
Employer type
NHS
Site
St Peters Healthcentre
Town
Leicester
Salary
£25,760 - £27,476 per annum
Salary period
Yearly
Closing
09/11/2026 23:59

Employer heading

University Hospitals of Leicester NHS Trust logo

Pathway Co-ordinator

NHS AfC: Band 3

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Job overview

An exciting opportunity for a pathway coordinator has opened up within Dermatology 

The Dermatology Admin team at UHL are looking for a full time Pathway co-ordinator to work Monday to Friday at our new site St Peter’s Health Centre Leicester. This is a varied and interesting role and you will be responsible for the flow of patients through the outpatients department and the preparation of medical notes, booking and cancelling of appointments.

You will also be working very closely with the Dermatology consultants and nurse specialists. You must possess excellent communication skills, working with deadlines and accurate keyboard skills are essential qualities  we are looking for. 

Main duties of the job

  • To register new patient referral
  • To be responsible for giving out referrals to relevant consultants for grading.
  • To be responsible for ensuring patients are put on to relevant consultant’s waiting list and appropriate letters are sent out in keeping with Trust Policy.
  • To be responsible for liaising with consultants for urgent appointments.
  • To be aware of any overseas visitor or private patients that are referred and notifying relevant department.

Working for our organisation

Our new strategy, developed with the support and feedback of colleagues, patients, and partners, is our compass for the next seven years (2023-2030).

We have four primary goals: 

  • high-quality care for all, 
  • being a great place to work, 
  • partnerships for impact, and 
  • research and education excellence

And we will embed health equality in all we do - taking active steps to reduce the avoidable differences in healthcare that some people face, working in partnership with communities.

Our strategy is underpinned by new values and we will work to ensure they are an everyday reality for all:

  • we are compassionate,
  • we are proud, 
  • we are inclusive, and 
  • we are one team 

This is an exciting moment as we look to the future with clarity on what we already do well and where we need to focus our energies to make an even bigger difference for the people we serve.

About the University Hospitals of Leicester NHS Trust:

https://www.uhleicester.nhs.uk

 

Detailed job description and main responsibilities

  • To ensure that all patients are booked for relevant consultants when making appointments. 
  • Liaise with wards and medical secretaries in connection with changes to appointments or reduction of clinics.
  • Responsible for queries and enquiries regarding appointments. 
  • To deal efficiently diagnostic test request forms.
  • To be responsible for the timeliness, accuracy and integrity of the data which is recorded on paper and electronic systems.
  • To ensure that case note tracking is complete and accurate.
  • To ensure that all investigation results are signed by a member of the medical staff before filing in case notes. 
  • To follow up any investigations and results not received to prevent unnecessary delays to patients
  • Ensure all department phone calls are answered 
  • Prepping and sitting clinic multiple times a week 

Person specification

Training & Qualifications

Essential criteria
  • Educated to GCSE standard or equivalent Literacy & Numerical Skills
Desirable criteria
  • Good standard of general education, NVQ qualification Proficient in the use of one or more computer systems

Experience

Essential criteria
  • Verbal & written communication. Keyboard literate
  • Dealing directly with the general public
  • Ability to organise / prioritises work. Attention to detail
Desirable criteria
  • Resourceful, positive approach
  • 1 year’s clerical experience
  • Previous knowledge of working in an office environment

Communication and relationship skills

Essential criteria
  • Excellent verbal, written and presentation skills maintaining the quality of own work and contribution to quality service delivery
  • Ability to work both as a team member and on own initiative. Flexibility/reliable
Desirable criteria
  • Previous NHS/GP. Previous pathway coordinator / hospital experience

Analytical and Judgement skills

Essential criteria
  • Good organisational skills
  • Attention to detail
Desirable criteria
  • Experience of dealing with customers/patients and complaints
  • Ability to work without close supervision

Skills

Essential criteria
  • Awareness of Equality & Valuing Diversity Principles Understanding of Confidentiality & Data Protection
  • Act Flexible and adaptable approach to work
Desirable criteria
  • NHS systems and procedures

Planning and organisation skills

Essential criteria
  • Able to prioritise work load and deliver to short deadlines
  • Work Well within a team and on own initiative

Equality, Diversity and Inclusion

Essential criteria
  • Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
  • All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Commitment to Trust Values and Behaviours

Essential criteria
  • Must be able to demonstrate behaviours consistent with the Trust’s Values and Behaviours

Employer certification / accreditation badges

Apprenticeships logoCare quality commission - Goodhttps://www.gov.uk/government/publications/kickstart-scheme-employer-resources/kickstart-scheme-brand-guidelinesMindful employer.  Being positive about mental health.Disability confident committedHappy to Talk Flexible Working

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Amy Jukes
Job title
Service Manager
Email address
[email protected]
Telephone number
074484984487
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