Job summary
- Main area
- Medicine & Urgent Care
- Grade
- NHS AfC: Band 3
- Contract
- Permanent: Monday - Friday - 8am - 4pm - Maybe required to work weekends as per contract
- Hours
- Full time - 37.5 hours per week (Monday - Friday - 8am - 4pm - Maybe required to work weekends as per contract)
- Job ref
- 391-RFL-7405010
- Employer
- Royal Free London NHS Foundation Trust
- Employer type
- NHS
- Site
- Barnet Hospital
- Town
- Barnet
- Salary
- £29,651 - £31,312 Per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 10/10/2025 23:59
Employer heading
Band 3 Ward Administrator
NHS AfC: Band 3
Our trust has over 17,000 staff serving 2 million patients every year. It comprises Barnet Hospital, Chase Farm Hospital, the Royal Free Hospital, North Middlesex University Hospital and more than 30 services in the community. This larger scale organisation provides an unprecedented opportunity for us to continue our pioneering work, particularly in finding ways to deliver even better care to our patients.
Our mission is to deliver world class care and expertise in our clinical services, underpinned by world class teaching and research and we will continue to measure our progress against our five governing objectives: excellent outcomes, excellent patient and staff experience, excellent value for taxpayers’ money, being safe and meeting our external duties, and building a strong organisation.
Everyone is welcome at Royal Free London NHS Foundation Trust. We're proud of our diversity and we continue to undertake new initiatives to advance equality for LGBT+, BME, gender equality, staff carers and people with disabilities and lived experiences to promote good relations and understanding between our staff.
Click here to view our video Welcome to the Royal Free
Job overview
Barnet Hospital
37.5 Hours per week (7.5-hour shifts, Monday to Friday – you may be required to work some weekends/Bank Holiday - working within a rota)
We are looking for someone to work as a ward administrator, within a busy clinical area at Barnet Hospital. You would be responsible for providing a front-line reception service to the ward by delivering a high standard of customer care to a wide range of client groups including: the ward’s multi-disciplinary team, patients, relatives and their carers.
The post-holder must play a proactive role in collecting, verifying, and recording a high standard of patient demographic and treatment data.
The post holder would need to ensure that all patient admissions, discharges, and attendances are recorded accurately.
The successful candidate us required to be able to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of working in a public/patient facing role and have clear and concise verbal and written communication skills. The successful candidate would also need to have the ability to use their own initiative and be able to problem solve, in a clinical environment.
Main duties of the job
To provide a front of house reception service for patients or relatives arriving on the ward/unit, welcoming all visitors and directing as appropriate.
Answering telephones, ensuring the bed boards are up to date, transport bookings, to provide weekly and monthly ward activity figures, to provide a confidential and high standard general administrative support to the ward/unit, to ensure that all patient admissions, discharges and attendances are recorded accurately on Cerner or the relevant electronic system in real time, to sort out incoming/outgoing post and distribute or act as necessary and any other ward administrative responsibilities.
Working for our organisation
The Royal Free London NHS Foundation Trust is one of the UK’s biggest and most innovative trusts. Across three main hospitals, our dedicated army of staff care for over 1.6million patients, treat more than 200,000 in A&E, deliver over 8,000 babies and carry out more than 17million tests.
Our size, scale and influence offer you unrivalled career opportunities and a forward-thinking approach to working that works around your lifestyle. From flexible hours and generous benefits, to next level training, we make it easier to take your career to the top
For more information please follow link https://www.royalfreelondonjobs.co.uk
Detailed job description and main responsibilities
Please see attached Job Description for more information about this role and working at royal free London NHS foundation Trust
Person specification
Royal Free World Class Values
Essential criteria
- Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential criteria
- Educated to NVQ Level 3 or equivalent experience
Experience
Essential criteria
- Previous work experience in a healthcare setting
- Experience of working in a public/patient facing role
Desirable Criteria
- Experience of working with Cerner, or similar electronic Patient Administration Systems
Skills and Aptitudes
Essential criteria
· Clear and concise verbal and written communication skills
· Ability to use initiative and problem solve, in a busy clinical environment
· Typing and data entry skills
· Good level of computer literacy skills in Microsoft Word, Excel and databases
· Flexible and adaptable to the changing needs of the service
· Ability to work within a multidisciplinary team
· Time management and organisational skills
· Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious
Personal Qualities & attributes
Essential criteria
· Excellent interpersonal skills with the ability to relate to people at all levels
· The ability to manage conflict and identify where escalation to senior staff is necessary
Person specification
Royal Free World Class Values
Essential criteria
- • Demonstrable ability to meet the Trust Values
Education & professional Qualifications
Essential criteria
- • Educated to NVQ Level 3 or equivalent experience
Experience
Essential criteria
- • Previous work experience in a healthcare setting
- • Experience of working in a public/patient facing role
Desirable criteria
- • Experience of working with Cerner, or similar electronic Patient Administration Systems
Skills and Aptitudes
Essential criteria
- • Clear and concise verbal and written communication skills
- • Ability to use initiative and problem solve, in a busy clinical environment
- • Typing and data entry skills
- • Good level of computer literacy skills in Microsoft Word, Excel and databases
- • Flexible and adaptable to the changing needs of the service
- • Time management and organisational skills
- • Sympathetic attitude to patients and relatives, who may be extremely distressed or anxious
Personal Qualities & attributes
Essential criteria
- • Excellent interpersonal skills with the ability to relate to people at all levels
- • The ability to manage conflict and identify where escalation to senior staff is necessary
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Application numbers
Documents to download
Further details / informal visits contact
- Name
- Eleni Shmaysani
- Job title
- Clinical Administration Manager
- Email address
- [email protected]
- Telephone number
- 020 8216 4973
- Additional information
Chiara Galli-Corner
Team Leader
020 8216 4489
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