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Job summary

Main area
Administrator
Grade
NHS AfC: Band 3
Contract
Permanent: 30 Hours
Hours
Part time - 30 hours per week
Job ref
220-WHT-3291
Employer
Whittington Health NHS Trust
Employer type
NHS
Site
Barnet CIT, 3rd Floor West Gate House,
Town
Barnet
Salary
£29,651 - £31,312 Per Annum (Pro Rata) Including HCAS
Salary period
Yearly
Closing
18/08/2025 23:59

Employer heading

Whittington Health NHS Trust logo

Barnet CIT CICLO Admin

NHS AfC: Band 3

Covid-19 Vaccination 

Getting vaccinated, and getting a booster, remains the best defence against COVID-19.
We encourage and support  staff to get  COVID-19 vaccine and a booster dose as and when they are eligible. 

Please note in order to progress your application, your data will be processed by our 3rd party recruitment providers – North London Partners Shared Service, who conduct recruitment activities on behalf of Whittington Health NHS Trust.

For our current apprenticeship vacancies, please go to https://www.gov.uk/apply-apprenticeship and use Keyword ‘Whittington’

By applying for this role, you accept in the event you are successful that your personal data may be transferred from the Trust to another NHS organisation where your employment transfers within the NHS. This is in accordance with the streamlining programme which is aimed at saving you time and improving efficiencies within the NHS when your employment transfers.

 


 

Job overview

The post holder will be responsible for the provision of high quality professional administrative and clerical support to the Barnet Children’s Integrated Therapy (BCIT) Service. The co-ordination of the patient journey is a critical factor in ensuring the timely and effective delivery of care and this role provides a means of improving the quality of that care for individual patients as well as providing comprehensive support to the BCIT Service. The post holder will facilitate good communication between the service, service users and other professionals. The post holder will provide a flexible administrative support service as required by workload demands and agree priorities in liaison with the Admin Manager

Main duties of the job

· The post holder must have good data input and general keyboard/word processing skills.

· Responsible for processing requests for information (telephone/written and internal/external) in a professional, polite and appropriate manner, ensuring that all messages are concisely relayed and actioned if required; make judgements about the urgency of such calls.

·       The post holder must have a flexible and responsive approach to the varying demands of the post.

·       To work in an efficient, effective and timely manner and be adaptable to change.

· To follow agreed protocols and policies seeking advice where appropriate.

Working for our organisation

 

Whittington Health serves a richly diverse population and works hard to ensure that all our services are fair and equally accessible to everyone. Nowhere is this more obvious than in the way we look after our staff. We aim to employ a workforce which is as representative as possible of this population, so we are open to the value of differences in age, disability, gender, marital status, pregnancy and maternity, race, sexual orientation, and religion or belief. The Trust believes that as a public sector organisation we have an obligation to have recruitment, training, promotion and other formal employment policies and procedures that are sensitive to these differences. We think that by doing so, we are better able to treat our patients as well as being a better place to work.

Detailed job description and main responsibilities

To manage and prioritise workload daily and deal with the competing demands of the Barnet CIT team.

The post holder will be expected to carry out other duties commensurate with the grade as directed.

Signpost team members, children and parents/carers to relevant services, ensuring information is updated regularly.

Person specification

Education / Qualification

Essential criteria
  • Minimum of 5 GCSE’s or equivalent including English and Mathematics
Desirable criteria
  • A-Level/B-Tec or equivalent experience

Skills & Ability

Essential criteria
  • Multi-tasking and able to work in a sometimes pressurized environment
  • The ability to prioritise tasks effectively
  • Experience in dealing with customer complaints and customer care

Knowledge & Experience

Essential criteria
  • Knowledge of databases, spreadsheets, e.g. PAS, Excel or similar applications
  • Experience of using a full range of IT/patient administration systems (Rio, System one) EMIS
  • Knowledge of confidentiality and data protection principles
Desirable criteria
  • One year’s experience working in a similar role in a hospital/ community health care setting
  • Knowledge of healthcare administrative systems and processes

Personal Qualities

Essential criteria
  • Team player with collegial working style and willingness to share responsibility
  • Flexible, responsive approach to work
  • Able to deal very sensitively and non-confrontationally with colleagues, patient and relatives

Employer certification / accreditation badges

No smoking policyPositive about disabled peopleDisability confident leaderInvestors in PeopleImproving working livesCare quality commission - GoodDisability confident committed

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Doreen Oluwole
Job title
Admin Manager
Email address
[email protected]
Telephone number
0203316 8900

If you have problems applying, contact

Address
WHT
Telephone
If you have any queries, please contact NLPSS Recruitment Helpdesk tel. 020 3758 2060
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