Job vacancy: Assistant Hotel Services Manager, South London and Maudsley NHS Foundation Trust, Beckenham

Job summary

Main area: Hotel Services
Grade: NHS AfC: Band 4
Contract: Permanent
Hours: Full time - 37.5 hours per week
Job ref: 334-NCL-7305850-TA

Employer: South London and Maudsley NHS Foundation Trust
Employer type: NHS
Site: Bethlem Royal Hospital
Town: Beckenham
Salary: £31,944 - £34,937 Per annum inclusive of HCAS
Salary period: Yearly
Closing: 21/07/2025 23:59

Assistant Hotel Services Manager

NHS AfC: Band 4

South London and Maudsley NHS Foundation Trust has a rich history, well-established community links and an international reputation. We deliver specialist services in the London boroughs of Croydon, Lambeth, Lewisham and Southwark, Bexley, Bromley, Greenwich, Wandsworth and Richmond.

We are committed to provide a high quality and specialist care to our service users and we are recognised for our care and treatment we provide. The Care Quality Commission already rates our services as ‘good’.

We launched our five-year strategy, Aiming High; Changing Lives in 2021 together with Our Care Improvement System as our quality management system methodology to make a positive impact on patient care, outcomes and staff experience. By joining SLaM, all staff will get the opportunity to be part of this exciting improvement journey supported with learning and development to harness everyone’s potential as change makers.

The trust recognises the unique and valuable contribution that people with lived experience of mental illness can bring to a role. We therefore welcome applications from people with lived experience and consider them as an asset to the Trust.

Our Values

We take pride in providing specialist care to our service users where our Trust values and our promise to be caring, kind, polite, prompt, honest, listen and do what I say I’m going to do is at the heart of everything we do. When you join us, you’ll be part of something special.

As a Trust we are happy to talk flexible working.

Detailed job description and main responsibilities

1. To apply quality control procedures to ensure that the standards of the Service provider comply with the contractual requirements

2. Conduct Quality Assurance audits as per NHS Cleaning Standards and NHS standards for food and drink and contract requirements

3. To liaise effectively with FM contract Managers and Supervisors to maintain standards and implement action plans

4. Work as part of team, but also to work using own initiative. Manage your own time and prioritise your own workload.

5. Daily liaison with other Team members on all service related issues to ensure the best possible service delivery to the Trust.

6. To be courteous to staff, visitors, service users & team members

7. To develop a good knowledge of the units you are visiting to enable efficient auditing practices

8. To understand the working patterns of the units you are visiting to ensure that the audits do not conflict with the units daily working pattern.

9. Attend training courses as required by the Trust.

10. To work closely with Soft FM Managers and other Facilities Team members, to communicate and promote good Team practises.

11. To contribute towards checking quality of linen to “packed to ward” sites, checking quality and quantities.

12. Report any breaches of policies using the “Datix” reporting protocols.

13. Create and prepare reports and audits relating to service delivery and performance and recommend actions where areas of improvement are identified.

Person specification

Qualifications

Essential criteria

• hold a recognised facilities or supervisory qualification
• Functional skills level 2 (Maths and English) or G.C.S.E certificates
• Knowledge of risk assessment and COSHH
• Food safety qualification
• Safe working practices
• Health and safety at work

Desirable criteria

• Leadership course certificated
• Conflict resolution certified
• Promotion of best practice and team leadership

Experience

Essential criteria

· Computer Literate (Microsoft programmes)
· Knowledge of NHS cleaning standards and catering operations
· Able to prioritise tasks and meet deadlines
· Able to undertake physical tasks such as bending and lifting whilst auditing and are physically fit.
· have at least 2 years’ experience working within a Facilities Team. ideally in a Mental Health setting.
· Knowledge and experience of NHS cleaning standards, catering operations
· Experience of quality auditing, risk assessment, safe working practises (Health and safety at work) are essential in this role.

Desirable criteria

· Familiar with Planet F.M software
· E-Learning leadership course
· Apprenticeship course registration
· Relevant Health and safety trained
· First aid at work certified
· Infection control certified
· Previous quality audit experience

Knowledge & Skills

Essential criteria

· Excellent English communication skills both verbal and written are essential as is good record keeping and detailed reports of any incidents/concerns
· Functional skills level 2 (or equivalent
· Able to build team cohesion
· Lead by example
· To be able to remain calm and professional at all times
· Flexibility and willingness to accept changes and improvements
· Understanding of the need for confidentiality, discretion, tact diplomacy and professionalism

Desirable criteria

· NHS experience especially in a Mental health setting.
· Customer service experience preferably in a health care setting

The Trust is committed to providing services which embrace diversity and that promote equality of opportunity. We are a Disability Confident Employer, we welcome applicants from all sections of the community and people of all protected characteristics. We provide reasonable adjustments for candidates with a disability and are committed to treating people fairly with compassion, respect and dignity and in promoting equality and human rights. We aim to put this commitment into practice by:

Embedding our commitment to tackling inequality, eliminating discrimination and harassment; promoting equality of opportunity and fostering good relations in our everyday practice
Ensuring that all our services and all staff understand and support our commitment
We believe that people who use our services, their carers and our staff, should be treated with compassion, respect and dignity

Please note:

That all applications for this post will need to be made online
That you read and understand the Job Description and Personal Specification attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria
That the closing date listed is a guide only and that the vacancy may close earlier should sufficient number of applicants have been received. We advise that you submit your application as early as possible
That once you have submitted your application you agree to your application being transferred to a 3rd party e-recruitment system. All subsequent information regarding your application will be generated from apps.trac.jobs
That should you not have heard from us within three weeks from the closing date your application has not successful
That priority consideration for applications may be given to at-risk NHS employees
That should you be successful and appointed, you authorise South London and Maudsley NHS Foundation Trust to confirm your previous NHS service via an Inter Authority Transfer (IAT) process
That we are a smoke-free Trust

SLaM is a Stonewall Diversity Champion , Stonewall is the largest Lesbian, Gay, Bi and Trans (LGBT) rights charity in Europe’