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Job summary

Main area
EPR
Grade
NHS AfC: Band 5
Contract
15 months (Fixed term 15 months)
Hours
  • Full time
  • Flexible working
37.5 hours per week
Job ref
197-R-RF8101
Employer
Lewisham and Greenwich NHS Trust
Employer type
NHS
Site
Old Town Hall
Town
Catford
Salary
£32,073 - £39,043 per annum pus HCA
Salary period
Yearly
Closing
21/04/2026 23:59

Employer heading

Lewisham and Greenwich NHS Trust logo

EPR Programme Support Officer

NHS AfC: Band 5

Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.

Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.

We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.

To achieve this we value Respect, Compassion, and Inclusion; Being accountable over  staying comfortable; Listening  over always knowing best; and Succeeding together over achieving alone. You can read more about our visions and values here

Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.

Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.

LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.

We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.

Job overview

Lewisham and Greenwich NHS Trust (LGT) is a community-focussed provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley.  Our trust vision is to be exceptional – in the quality of our patient care, our support for colleagues, and in the difference we make through our partnerships and in our communities.

To achieve these aims, we are embarking on the biggest programme of digitally-enabled clinical and operational transformation we have ever undertaken.  The Electronic Patient Record (EPR) Acceleration Programme is our exciting and challenging programme aimed at transforming the way we deliver health and care in a way that is both clinically and financially sustainable.  The EPR Acceleration Programme will underpin everything we do for our patients and carers, people and communities, as well as creating a working environment that better enables our staff to deliver the best care they can every day.

The Programme Support Officer role is a key member of our programme management team, coordinating the pillars and ensuring we have a robust approach to tracking milestones, managing risks, and ensuring that communication is effective across the programme.

Main duties of the job

The  EPR Programme Support Officers will provide high quality administrative, project and co-ordination support for the EPR Programme.  The post holder may also have the opportunity to lead on specific pieces of work for the EPR PMO and workstreams.

The post holder will have responsibility for setting up documentation, tracking, and reporting on a variety of projects across the team using their initiative and administrative, event management, and organisational skills.  They will bring their excellent communication skills to support engagement with our stakeholders.

This is a fantastic opportunity to be play a pivotal role in a once-in-a-generation digital transformation programme.

 

Working for our organisation

Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

  1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
  2. Widening access (anchor institution) and employability
  3. Improving the experience of staff with disability
  4. Improving the EDI literacy and confidence of trust staff through training and development
  5. Making equalities mainstream

Detailed job description and main responsibilities

As a core member of the PMO, the Programme Support Officer will:

·      Ensure compliance with programme management standards and processes

·      Track against the programme plan

·      Manage risks, issues and action logs

·      Support programme governance meetings, taking minutes and maintaining accurate records of key decisions and actions

·      Assist with internal communications and reporting

·      Develop and maintain high-quality project documentation

·      Support workstreams with the set-up of purchase orders for key activities

·      Support the organisation of stakeholder engagement events, with opportunities to be involved in direct engagement events, such as roadshows and information events

Person specification

Qualifications

Essential criteria
  • Degree or equivalent experience
Desirable criteria
  • Project management qualification

Experience

Essential criteria
  • Experience of setting up effective workflow and admin systems
  • Experience of project management support
  • Experience of organising events and managing meetings
  • Experience of developing communication material
Desirable criteria
  • NHS experience
  • Experience of working on large digital programmes

Skills

Essential criteria
  • Excellent organisational skills and ability to prioritise
  • Strong communication skills, both verbally and in writing
  • Good numerical skills
  • Advanced MS Office skills, including Word, Excel, Powerpoint, Outlook and Teams
Desirable criteria
  • Knowledge of digital programmes
  • Experience of using AI tools to improve workflow efficiency

Employer certification / accreditation badges

Trust IDCapital Nurse, LondonVeteran AwareApprenticeships logoTimewise helps businesses to attract and develop the best talent through flexible working.No smoking policyLondon Living Wage is a voluntary commitment made by employers, who can become accredited with the Living Wage FoundationAge positiveDisability confident leaderArmed Forces Covenant (Silver Award)We offer Wagestream - A financial wellbeing benefit which lets you access your pay as you earn it.NHS Rainbow badgePrince's Trust - Proud to support the Prince's trust - Youth can do itStep into healthHappy to Talk Flexible WorkingArmed Forces Covenant

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Application numbers

To ensure fairness and manageable shortlisting processes, some vacancies may have an application cap. This means the vacancy will close once a set number of applications have been received even if this happens before the advertised closing date.

We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.

Documents to download

Apply online now

Further details / informal visits contact

Name
Bianca Cesaratto
Job title
EPR Programme Manager
Email address
[email protected]
Telephone number
Email contact
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