Job overview

Assistant Pathway Coordinator (Band 3)

 Full-time  12 months Fixed Term 

Dermatology and Plastics Service is looking to recruit a full time Band 3 Assistant Productivity Coordinator to join a busy and dynamic team at Croydon University Hospital.

The post holder will be the point of contact for all administrative issues relating to productivity which will include managing and tracking patient pathways. The role will be varied and challenging and so the post holder will need to have the ability to manage a busy workload.

The post holder will have a degree of autonomy to ensure that deadlines are met and a proactive approach is needed for the day-to-day management of patient pathways ensuring NHS waiting time standards are met. Excellent communication (written and verbal) and strong interpersonal skills are essential to be successful in the role.

Successful candidates will have previous administrative experience of working in an NHS organization and have demonstrable experience of using Microsoft Word and Excel. Any experience of using hospital systems (e.g. Cerner/EMIS/ERS) is highly desirable.

Main duties of the job

The post holder will be the point of contact for all administrative issues relating to productivity which will include managing and tracking patient pathways. The post holder will work as part of a multi-disciplinary team and will provide expertise in the proactive management of the SWL (South West London) Elective Collaboration. They will manage the patient pathway from referral to discharge, ensuring the entire pathway is managed smoothly. The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, customer focused and knowledgeable point of contact. The post holder will provide a consistent approach across the trust, using Standard Operating Procedures (SOPs)
to ensure that functions of the role are carried out correctly with given timescales.

The post will close once we have received sufficient applications.

Working for our organisation

Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity.

Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon.

Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they deserve. Croydon Health Services puts a great deal of importance on education and training throughout the careers of all of our staff.

If you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that’s making a real difference then a career at Croydon Health Services could be just what you’re looking for.