Job overview

• Work with the bereavement specialist midwife and the Clinical Governance Team to provide a comprehensive clerical support service
• Responsibility for data entry and maintenance of database systems, to ensure that the directorate is complaint with all internal and external reporting requirements; this will include MBRRACE and Child Death overview panels.
• Working in partnership with Data Analysts
• Assists in the organisation of workload management - word processing, distributing and filing etc.
• Coordinate records/presentations for meetings
• Liaison with clinical and admin staff both within and outside the department
• Coordinate bereavement meetings
• Contact with patients and other relevant external agencies & extensive contact with GP's patients and other relevant external agencies

Main duties of the job

·    Liaison with staff both within and outside the department, contact with GPs patients, families and other relevant external agencies

· Responsibility for providing and receiving sensitive information requiring tact, empathy and diplomacy

·      Updating the bereavement tracker and taking minutes of meetings

·    Arranging meetings with families and keeping track of patient feedback

·       Supporting with data entry

·   Respond to a high volume of external/internal enquires via personal, written and telephone queries

·  Responsibility for implementing instructions involving liaison with patients, families, hospitals, GPs and other agencies in connection to patients and their care

·         Excellent communication skills required

·         Understanding of legal standards and requirements

·         Confidentiality & Information Governance

Working for our organisation

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre
• We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.