Job summary
- Main area
- Audiology
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 337-NP-8793AC
- Employer
- London North West University Healthcare NHS Trust
- Employer type
- NHS
- Site
- Northwick Park Hospital
- Town
- Harrow
- Salary
- £31,081 - £33,665 pro rata pa inclusive
- Salary period
- Yearly
- Closing
- 12/06/2025 23:59
Employer heading
Audiology Outpatient Supervisor
NHS AfC: Band 4
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Job overview
This role will involve supporting the Assistant Service Manager in the day to day running of the Audiology Admin team.
A key part of this role will be to ensure an excellent level of customer service and attention to detail is delivered throughout the team through management.
Main duties of the job
Manage the Audiology outpatient team.
Promote a high quality, efficient and effective service, focusing of the needs of all service users
Handle inquiries from staff, patients and visitors relating to Audiology appointments
Analyse waiting lists and check clinic utilisation
Plan and organise straightforward tasks/activities.
Prioritise own workload and use own initiative to deal with problems.
Intercept complaints as they arise
Monitor the generic mailbox and telephones
Book new and follow up appointments as required
Ordering stationery
Cover reception as and when required
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
Retrieve and input information accurately and efficiently onto the computer systems.
Send and receive electronic messages to and from General Practitioners and other NHS hospitals in-line with Trust confidentiality and Data Protection policies.
Send and receive electronic messages to and from General Practitioners and other NHS hospitals in-line with Trust confidentiality and Data Protection policies.
Provide an efficient, responsive, polite liaison service with effective communication between the department and all users including patients.
Conduct appraisals.
Maintain staffing areas in accordance with department and Trust policies and development to improve the Audiology administrative service.
Manage day-to-day effective operation of all Audiology administrative areas, including assessing appropriate staffing levels and communicating staffing shortfalls.
Ensure appointments are booked correctly and to the appropriate Audiologist, in addition to supervise the delegated administration team proving support and assistance to facilitate this process.
Person specification
Education/qualifications
Essential criteria
- NVQ Level 3 in Business Admin, BTEC or equivalent experience
Desirable criteria
- Previous experience working in NHS/GP
- Previous experience of hospital Cerner and Auditbase
Knowledge & Experience
Essential criteria
- Previous management experience
- Experience in managing confidential information
- Extensive experience in administration
- Experience working with patients.
Desirable criteria
- Previous experience working in NHS/GP
- Previous experience of hospital Cerner and Auditbase
Skills, abilities & attributes
Essential criteria
- Excellent communication skills.
- Ability to work under pressure.
- MS Office skills.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Beverly Ashton
- Job title
- Assistant Service Manager, ENT & Audiology
- Email address
- [email protected]
- Telephone number
- 02088695215
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