Job summary
- Main area
- Chemotherapy
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week (9-5 - 5 days a week)
- Job ref
- 337-NP-8876KS
- Employer
- London North West University Healthcare NHS Trust
- Employer type
- NHS
- Site
- Northwick Park Hospital
- Town
- Harrow
- Salary
- £29,176 - £30,225 PA Inclusive of High Cost Area Supplement pro rata
- Salary period
- Yearly
- Closing
- 09/07/2025 23:59
Employer heading
Chemotherapy Department Administrator
Band 3
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Job overview
|
An exciting opportunity has arisen within the Chemotherapy Day Unit Department for a highly efficient administrator who can support the patient flow through the Day Unit. We are looking for an individual who is flexible and enthusiastic as well as being resourceful. You will be able support the day unit with a range of administrative duties which include; admissions, discharges, waiting list entries on CERNER and manage new referrals to the service which includes; booking appointments etc You will need to have experience of managing all office based administration, including effective and appropriate letter skills. Possess excellent customer services skills including telephone and face to face contact with service users. You should have the ability to think calmly and logically under pressure and have a positive attitude to maintaining high standards at all times. You will be quick to learn, be able to work as part of a team and also possess the ability to work unsupervised using your own initiative. If you have proven experience of working under pressure, this busy fast paced role could be the job for you. |
The chemotherapy service administrator is an integral member of the Macmillan Chemotherapy Unit Team.
Working under the supervision of the Senior Sister the post holder will coordinate all administrative aspects of
the day care service including data collection, reception and clerical duties.
Main duties of the job
To liaise directly with the patient regarding their treatment, providing information and
reassurance and managing patient expectations around the chemotherapy experience
To liaise with the clinical teams and nursing staff to prioritise the scheduling of new referrals.
To schedule all chemotherapy treatment on the Chemotherapy Day Unit (CDU) in line with
local guidelines and protocols.
To plan patient treatment and unit capacity efficiently, having consideration for a range of
influencing factors such as the nursing staff rota, pharmacy turnaround times, availability of
blood results etc.
To ensure that all patients leave the CDU with an appointment for their next chemotherapy
assessment clinic and treatment, where appropriate.
To ensure that the coding department receives the required patient information on a daily
basis so that all chemotherapy income can be fully recouped.
To be responsible for regular collection of data and information as requested by the Lead
Chemotherapy Nurse, Senior Sister and /or Service Manager, including quality statistics and
patient details.
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
For detailed job description and main and key responsibilities - please see Job description and Person specification of the vacancy.
Person specification
Education/ Qualifications
Essential criteria
- • Good standard of education including GCSE equivalent in Maths and English
Desirable criteria
- • NVQ level 3 in customer care or equivalent
Knowledge & Experience
Essential criteria
- • Minimum 6 months experience in healthcare environment
- • Understanding of working with patients who are chronically ill
- • Experience of using spreadsheet
- • Software and databases
- • Experience in patient administrator system(CERNER)
Desirable criteria
- • Chemotherapy scheduling experience
Skills, Abilities and Attributes
Essential criteria
- • IT skills
- • Report / letter writing skills
- • Excellent communication skills
- • Ability to work flexibly and prioritise workload
- • Ability to listen and empathise with patients and visitors
- • Awareness of patient confidentiality
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- David Hendy
- Job title
- SACT Clinical Nurse Lead
- Email address
- [email protected]
- Telephone number
- 0208 869 2482
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