Job summary
- Main area
- Department of Medicine for Older People
- Grade
- NHS AfC: Band 6
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 337-NP-8937MM
- Employer
- London North West University Healthcare NHS Trust
- Employer type
- NHS
- Site
- Northwick Park Hospital
- Town
- Harrow
- Salary
- £44,485 - £52,521 per annum inclusive of HCAS
- Salary period
- Yearly
- Closing
- 12/08/2025 23:59
Employer heading
Assistant Service Manager for Department of Medicine for Older People
NHS AfC: Band 6
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Job overview
We have an exciting opportunity for the role of Assistant Service Manager of Department of Medicine for Older People (DMOP) within the Integrated Medicine Division.
We are looking for an individual with clinical experience who has an excellent track record of delivering, strong leadership and analytical skills, coupled with a strong desire to improve and succeed.
Main duties of the job
The post holder will be responsible for the support of day to day operational management of the departments of DMOP.
You will be required to support the Service Manager in the delivery of all performance targets, including waiting time targets, contracted activity levels, finance, standards and quality of services and overseeing daily escalations to the operational team.
The post-holder will be required to possess Intermediate Excel skills to include more advanced formulas and functions like INDEX, SUM, AVERAGE, and IFSTATEMENTS for efficient use of spreadsheets.
The post-holder will use their knowledge of NHS performance targets.
The post holder will work closely with the Service Manger to understand the detail of service priorities / plans and how they would be expected to impact activity volumes. The post-holder will use their analytical skills, combined with their in-depth operational knowledge, to develop these service priorities into detailed activity and capacity adjustments.
The post-holder will be required to support the overseeing of the doctors 24/7 staffing rota and be responsible for the timely recruitment of junior doctors. As well as line management of Patient pathway coordinators, ward clerks and team leader.
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person specification
Professional Qualifications
Essential criteria
- Degree level or equivalent qualification, or demonstrable equivalent experience
- Evidence of continued professional development.
Desirable criteria
- Professional or management qualification
- Prince 2 Foundation / Practitioner
Knowledge & Experience
Essential criteria
- Knowledge of RTT and inpatient length of stay performance
- Knowledge of intermediate excel functions to pull and analyse relevant data
- Budget management experience, including managing costs, monitoring and determining corrective action
Desirable criteria
- Experience of presenting at meetings and MDT events to senior staff
Skills, Abilities and Experience
Essential criteria
- Ability to analyse and interpret data and statistics e.g. activity trends, financial data
- Ability to prioritise effectively in the face of competing demands and work under pressure to strict deadlines
- Strong leadership, negotiation and influencing skills with the ability to motivate and engage individuals and team
Desirable criteria
- Proficient use of all Microsoft packages
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Connor Doyle
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 07811710185
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