Job overview

Job Summary 

·       Provide day-to-day operational leadership and line management of the administrative teams, including Patient Pathway Coordinators and Booking Coordinators, ensuring the effective delivery of administrative services and performance targets.

·       Undertake recruitment, induction, appraisal, attendance management, and development of administrative staff in accordance with Trust policies and procedures.

·       Oversee the performance of Patient Pathway Coordinators and Booking Coordinators, ensuring referrals, waiting lists, appointment booking, and RTT pathways are managed accurately and within agreed timescales.

·       Ensure appropriate workload allocation and staffing cover across administrative functions, maintaining service continuity and supporting operational demands.

·       Support the General Manager, Business Manager, Assistant Service Managers, and Clinical Teams in delivering the Trust's key performance targets through the effective use of workforce and service resources.

·       Support the General Manager, Business Manager, and Clinical Leads in the development and implementation of service improvements and operational objectives.

·         Liaise with multidisciplinary teams to improve service quality, patient experience, and operational performance, incorporating lessons learned from incidents and complaints.

Main duties of the job

Administrative Coordination

· Provide comprehensive administrative support to the Business Manager, Assistant Service Managers, consultants, and wider multidisciplinary team.

· Act as a key point of contact for internal and external stakeholders, ensuring queries are managed efficiently and professionally.

· Collect, analyse, and present operational data, reports, and documentation to support service performance and decision-making.

Line Management

· Provide day-to-day operational leadership and line management for the administrative team.

· Conduct recruitment, induction, appraisal, training, and performance management in accordance with Trust policies.

· Allocate workload effectively, monitor staff wellbeing and attendance, and support ongoing development through regular supervision.

Clinic Management

· Oversee the planning, administration, and coordination of outpatient clinics across designated specialties and sites.

· Monitor clinic activity, waiting lists, cancellations, and performance against RTT, cancer, and other access targets.

· Attend PTL meetings and undertake RTT validation to ensure pathway accuracy, manage breaches, and support performance standards.

Rota Coordination

· Manage consultant, junior doctor, and locum rotas to ensure safe and effective service delivery.

· Identify staffing gaps and coordinate appropriate cover through substantive, bank, and agency resources.

Working for our organisation

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.  

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.