Job summary
- Main area
- Gynaecology
- Grade
- Band 7
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 337-NP-9802DG
- Employer
- London North West University Healthcare NHS Trust
- Employer type
- NHS
- Site
- London North West University Healthcare
- Town
- Harrow
- Salary
- £55,524 - £62,652 Inclusive of HCAS pro rata - per annum
- Salary period
- Yearly
- Closing
- 03/08/2026 23:59
Employer heading
Gynaecology Service Manager
Band 7
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Job overview
We are seeking an experienced and motivated operational leader to join our Directorate in a pivotal management role. The post holder will play a key role in ensuring the Directorate delivers high-quality, safe, and effective services while meeting national performance standards, quality requirements, and Trust objectives.
Working closely with Clinical Leads, multidisciplinary teams, and senior managers, the successful candidate will provide visible leadership across the service, ensuring the effective day-to-day operational management of designated specialties.
The post holder will also lead on governance, risk management, complaints handling, workforce planning, and data quality processes, ensuring services remain compliant with Trust and national standards.
In addition, the successful candidate will support the development and implementation of service improvement initiatives, contribute to business case development and recruitment planning, and provide direct line management to Team Leaders and the Rota Coordinator. The role demands strong analytical, communication, and leadership skills, with the ability to interpret complex information and make decisions in challenging and often conflicting situations.
Main duties of the job
Key responsibilities include:
- Leading the daily management and coordination of Gynaecology services, including Referral to Treatment (RTT) 18-week pathways and Cancer Patient Tracking Lists (PTLs).
- Monitoring, managing and improving performance against RTT, cancer and diagnostic standards, ensuring timely access to treatment and care.
- Supporting Directorate Team Leaders to identify capacity constraints and implement solutions to maximise service provision and improve patient flow.
- Liaising with external healthcare providers to support timely referrals and achievement of the 28-day Faster Diagnosis Standard.
- Collaborating with Clinical Leads, Clinical Nurse Specialists, Matrons and multidisciplinary teams to support service delivery and pathway performance.
- Ensuring cancer pathways are regularly reviewed and aligned with national guidance and local service standards.
- Ensuring clinical documentation supports the timely progression and closure of patient pathways.
- Attending and supporting weekly Cancer MDT meetings, RTT reviews and performance meetings, escalating issues and providing exception reporting where required.
- Working collaboratively with Elective and Cancer Management teams to support the development and delivery of robust performance improvement trajectories.
- Analysing activity, outcome and performance data to identify trends, risks and opportunities for improvement across RTT and cancer pathways.
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
“We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).”
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person specification
Education/ qualifications
Essential criteria
- Educated to degree level or evidence of equivalent level of ability/experience
- Post Graduate Management qualification or equivalent level of ability/experience
Knowledge and experience
Essential criteria
- experience of operational service management within an NHS healthcare setting, including responsibility for service delivery, performance management, and patient pathway management.
- knowledge of RTT, Cancer Waiting Times standards (including 2WW, 28-Day Faster Diagnosis Standard and 62-Day pathways), PTL management, and elective performance requirements.
- Demonstrable experience of managing and developing staff, including recruitment, appraisal, objective setting, performance management, attendance management, and disciplinary processes.
- Proven track record of delivering service improvements, managing change programmes, and achieving challenging national and local performance targets through effective use of improvement methodologies and stakeholder engagement.
- Experience of budget management and resource planning, combined with strong analytical, report-writing and presentation skills, with the ability to interpret complex performance data and develop corrective actions to improve service performance.
Desirable criteria
- Validating RTT and cancer pathway experience.
Skills, abilities and attributes
Essential criteria
- Demonstrates excellent interpersonal, communication, facilitation and influencing skills, with the ability to build effective working relationships across multidisciplinary teams and with staff at all levels.
- Demonstrates strong analytical ability, including experience of interpreting complex data and producing reports, supported by advanced IT skills, particularly Microsoft Excel and PowerPoint.
- Demonstrates proven leadership skills with the ability to motivate, support and develop individuals and teams, promoting high performance and positive engagement.
- Demonstrates the ability to prioritise competing demands, work effectively under pressure, meet deadlines, and identify practical solutions to operational challenges.
- Demonstrates a commitment to improving patient services, promoting equality, diversity and inclusion, and displays a flexible, highly motivated and conscientious approach to work.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- krystel Copeland
- Job title
- Assistant General Manager
- Email address
- [email protected]
- Telephone number
- 07590215218
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