Job summary
- Main area
- Maternity
- Grade
- Band 3
- Contract
- Permanent
- Hours
- Full time
- Other
- Job ref
- 337-NP-9190DG
- Employer
- London North West University Healthcare NHS Trust
- Employer type
- NHS
- Site
- Northwick Park Hospital
- Town
- Harrow
- Salary
- £29,651 - £31,312 PA Inclusive of High Cost Area Supplement pro rata
- Salary period
- Yearly
- Closing
- 21/11/2025 23:59
Employer heading
Community Administration Assistant
Band 3
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Job overview
• Work within the Clinical Support Team to provide a comprehensive clerical support service
• Responsibility for data entry and maintenance of database systems.
• Assists in the organisation of workload management - word processing, distributing and filing etc.
• Liaison with clinical and admin staff both within and outside the department.
• Contact with patients and other relevant external agencies & extensive contact with GP's patients and other relevant external agencies.
• Booking Appointments
Main duties of the job
• Liaison with staff both within and outside the department, contact with GPs patients, families and other relevant external agencies.
• Responsibility for providing and receiving complex/sensitive information requiring tact, empathy and diplomacy.
• Respond to a high volume of external/internal enquires via personal, written and telephone queries.
• Responsibility for implementing instructions involving liaison with patients, families, hospitals, GPs and other agencies in connection to patients and their care.
• Excellent communication skills required.
• Booking Appointments as required
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person specification
Education/ Qualifications
Essential criteria
- • GCSE’s grade C and above, including English and Mathematics.
Desirable criteria
- NVQ 3 in admin/customer care or equivalent qualification
Knowledge & Experience
Essential criteria
- • Excellent organisational skills
- • Excellent interpersonal skills
- • Has a demonstrable record of recording data and maintaining databases and other sources of information
Desirable criteria
- Previous experience of working for the NHS
- Cerner Experience
Skills, Abilities and Attributes
Essential criteria
- • Able to communicate clearly with patients, relatives, healthcare professionals
- • Ability to work as part of a team
- • Ability to work under pressure
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Eleanor Hardy
- Job title
- Service Manager
- Email address
- [email protected]
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