Job summary
- Main area
- Operations
- Grade
- Executives / VSM: Executives / VSM
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 337-NP-1017KS
- Employer
- London North West University Healthcare NHS Trust
- Employer type
- NHS
- Site
- Northwick Park Hospital
- Town
- Harrow
- Closing
- 25/10/2026 23:59
Employer heading
Deputy Chief Operating Officer and Managing Director (VSM)
Executives / VSM: Executives / VSM
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
“We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).”
Right to Work
If you require sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa requirements before completing your application.
Due to recent changes to the UK immigration rules affecting Skilled Worker Visas, Global Business Mobility routes, skill level requirements and salary thresholds, please ensure that you meet the eligibility criteria to live and work in the UK before applying. Further information is available via Visas and immigration - GOV.UK.
Job overview
We are seeking an exceptional operational leader to join Team LNWH as Deputy Chief Operating Officer and Managing Director for Central Middlesex Hospital and the North West London Elective Orthopaedic Centre.
Reporting to the Chief Operating Officer, you will lead the Trust's elective care, performance and improvement agenda, supporting delivery of strategic priorities and providing assurance to the Board, regulators and system partners. You will oversee operational performance, finance and digital services, ensuring data-driven decision-making that improves patient outcomes, access and experience.
As Managing Director, you will provide visible leadership for Central Middlesex Hospital and the North West London Elective Orthopaedic Centre, working with clinical and professional leaders to enhance patient care, staff experience and service development.
The role includes responsibility for elective recovery, cancer performance improvement and Trust-wide digital operations, including digital transformation and optimisation of the electronic patient record. You will also contribute to the North West London Acute Provider Group, supporting collaboration and service improvement across organisational boundaries.
This is an exciting opportunity to lead transformation, improve access and outcomes for patients, and shape the future of planned care across one of London's largest NHS trusts.
Please contact James Walters, Chief Operating Officer, on 07770 685 815.
Main duties of the job
Reporting to the Chief Operating Officer, the post-holder will lead the Trust's performance agenda, ensuring delivery of NHS Constitutional Standards and providing assurance to the Board and regulators on performance improvement plans and outcomes.
The post-holder will oversee performance reporting, data quality, governance, and the delivery of accurate, timely and consistent information for internal and external stakeholders. Working across operational, finance, performance and digital teams, they will ensure a single, reliable source of information to support decision-making and strategic improvement programmes.
As a senior leader, the post-holder will work closely with Executive Directors to deliver operational and strategic priorities, contribute to Trust governance arrangements, and promote the Trust's vision, values and commitment to high-quality patient care and staff experience.
The role will lead the Trust's elective recovery programme and annual activity planning process, working collaboratively with clinical and operational teams and partners across North West London.
The post-holder will also act as Managing Director for Central Middlesex Hospital, providing site leadership, overseeing the Elective Orthopaedic Centre, and leading regulatory activity, including CQC inspections and improvement plans where required.
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person specification
Education and Qualifications
Essential criteria
- Master’s Degree or equivalent knowledge and experience preferably with an information or analytical focus
- Significant post qualification experience working at a senior level, with a strong professional reputation built on a track record of career development through delivery
- Evidence of continuing professional development
Desirable criteria
- Degree Level education or equivalent, preferably in the field of Performance and Information Management
- Professional management training / qualification
Knowledge and experience
Essential criteria
- Significant experience of working at a senior level within a large complex NHS organisation
- Experience of working with Executive Directors, very senior managers and leaders
- Significant understanding and knowledge of the statutory standards and a track record of delivery
- Experience of leading and implementing Performance and Information strategies and frameworks within a large organisation
- Proven ability to build enduring and effective stakeholder relationships
- Demonstrate evidence of sound financial management / building strong and productive teams
- Experience of strategic thinking at a senior level
- Information specialist with strong analytical skills with an up-to-date knowledge of all NHS information and data requirements
- Experience of translating local and national requirements into an information plan
- Experience of database design and management; statistical analysis; data modelling and interrogation
Desirable criteria
- Previous experience of working closely working with the regulators
- Relatable experience of working within a Group environment
Skills, abilities, and attributes
Essential criteria
- Highly motivated, inspirational and positive leader
- Political astuteness, understanding what can and cannot be delivered at senior level
- The ability to shape the future and motivate staff to perform at the highest level
- Excellent collaborative working skills and ability to build strong relationships with clinical leaders and professional staff groups
- Effective and strategic influencing skills at all levels within and outside of the organisation including: Trust Board, APG & Trust level committee meetings, Improvement groups, Staff Involvement Forums, Place based and system level meetings and Regulator & Commissioner e.g. CQC, NHSE & ICB.
- Excellent communication skills with the ability to communicate highly complex and sensitive information to large groups
- Evidence of leading change through people
- Proven ability to develop flexible and creative solutions to difficult problems
- Excellent customer care skills
- Evidence of formulating long term strategic plans which have an impact across the organisation
- Evidence of consistently achieving results and targets
- Proven ability to analyse and interpret highly complex or sensitive data and information and make appropriate decisions based on this
- A management style that empowers others and evidence of successfully driving a learning, coaching culture for all staff in your area of control
- Holding to account others to ensure they deliver to their targets and dealing effectively with performance
- Evidence of development and implementation of a range of policies supporting the whole organisation
- The confidence to succeed and overcome individual and organisational obstacles
- Being able to manage own emotions and be resilient in a range of complex and demanding situations
- Self-motivated and committed with the ability to work on own initiative without the need for close managerial support
- A strong commitment to openness, honesty, inclusiveness and high standards in leadership
- Able to demonstrate professional credibility
- Have a passion for information and how the appropriate use of information has a significant positive impact on improving the organisations
- Sound knowledge base of the NHS, the current issues, its values and principles
- Requirement to be on Director on call rota
- Advanced keyboard skills and ability to design and manage databases
- Able to use a wide range of IT packages including MS Office and A.I.
Heart values
Essential criteria
- Demonstrate commitment to Trust HEART values: honesty, equity, accountability, respect, and teamwork.
- Demonstrate commitment to place Quality at our HEART.
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Andrew Scott
- Job title
- Executive Assistant to Chief Operating Officer
- Email address
- [email protected]
- Telephone number
- 02088692886
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