Job summary
- Main area
- Paediatrics
- Grade
- NHS AfC: Band 6
- Contract
- Permanent
- Hours
- Full time
- Job ref
- 337-NP-1035DG
- Employer
- London North West University Healthcare NHS Trust
- Employer type
- NHS
- Site
- Northwick Park Hospital
- Town
- Harrow
- Salary
- £45,953 - £54,254 PA
- Salary period
- Yearly
- Closing
- 29/10/2026 23:59
Employer heading
Divisional Assistant Service Manager
NHS AfC: Band 6
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
“We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR).”
Right to Work
If you require sponsorship to work in the UK, please visit the Home Office website for information on sponsorship and visa requirements before completing your application.
Due to recent changes to the UK immigration rules affecting Skilled Worker Visas, Global Business Mobility routes, skill level requirements and salary thresholds, please ensure that you meet the eligibility criteria to live and work in the UK before applying. Further information is available via Visas and immigration - GOV.UK.
Job overview
Post holder will be working under the guidance of the Service Manager, assisting with day to day management of the service. The role covers a wide range of duties such as analysing capacity to dealing with a patient complaint. Manage and troubleshoot any service gaps that occur at short notice and assist in the planning of capacity. This role will require good relationship management and maintaining a strong team work ethic within the service. Post holder may also be required to assist in any change management processes set by trust or more locally by the Service Manager or General Manager
Main duties of the job
·
- Manage personal workload to meet corporate and service deadlines, prioritising urgent and important tasks effectively.
- Supervise and support staff, delegating responsibilities appropriately and ensuring competence and accountability.
- Organise and lead staff briefings and meetings as required.
- Support senior managers with capacity and demand planning to ensure efficient service delivery.
- Promote collaborative working across clinical and non-clinical teams, fostering strong relationships with internal and external stakeholders.
- Contribute to the Division's objectives by supporting a shared vision and encouraging staff engagement and involvement in service improvement.
- Develop effective partnerships with clinicians, managers and multidisciplinary teams to support service planning, delivery and development.
- Identify service improvements and implement change initiatives in partnership with the Service Manager.
- Apply a proactive problem-solving approach to address operational challenges and improve service efficiency.
- Produce, monitor and report on Key Performance Indicators (KPIs), including RTT and Patient Tracking Lists (PTL), attending relevant meetings as required.
- Analyse performance data and outcome measures against 18-week referral-to-treatment pathways to support service improvement and performance targets.
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
To view the main responsibility, please see the attached the Job Description and Person Specification.
Person specification
Previous NHS experience
Essential criteria
- Previous NHS experience
Desirable criteria
- Previous NHS experience
experience using NHS clinical systems
Essential criteria
- experience using NHS clinical systems
Desirable criteria
- experience using NHS clinical systems
Employer certification / accreditation badges
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Documents to download
Further details / informal visits contact
- Name
- Jashu hIrani
- Job title
- Service Manager
- Email address
- [email protected]
- Telephone number
- 07796705770
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