Job summary
- Main area
- St Mark's Colorectal Team
- Grade
- NHS AfC: Band 4
- Contract
- Permanent
- Hours
- Full time - 37.5 hours per week
- Job ref
- 337-NP-8823AC
- Employer
- London North West University Healthcare NHS Trust
- Employer type
- NHS
- Site
- Northwick Park Hospital
- Town
- Harrow
- Salary
- £31,081 - £33,665 per annum inclusive
- Salary period
- Yearly
- Closing
- 08/06/2025 23:59
Employer heading
Patient Pathway Co-Ordinator St Marks
NHS AfC: Band 4
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Find out more about our Trust and why you should join us#WeAreLNWH
Find out more about Our HEART values
Find out more about our Trust Staff Benefits
Our vision at London North West University Healthcare NHS Trust is to put “Quality at our HEART”. Find out more about our ambitious strategy
We are clear that our vision can only be achieved by our staff, who are our most valuable asset.
Our vision is driven by our HEART values and behaviours which were developed together with our staff.
- H onesty
- E quity
- A ccountability
- R espect
- T eamwork
These values describe how we interact with each other and our patients and must underpin everything we do to achieve our vision.
LNWUH is a flexible working friendly organisation, we want you to be able to work in a way that is best for us and for our patients, and for you. Please speak to us about how we might be able to accommodate a flexible working arrangement whether that’s job share, part time or another flexible pattern. If it works for the service, we will do our best to make it work for you.
Job overview
The post holder will ensure high levels of patient and clinician satisfaction by being an accessible, patient focussed and knowledgeable point of contact. The job summary is described below:
Working closely with the Admin manager, to be a key contact for the service for all patient related and administrative matters.
Provide secretarial support to upper GI and colorectal services
To monitor/validate patients throughout their pathway, from point of entry, escalating issues promptly, in order to ensure compliance with waiting time standards.
As required, support the coordination of national and local audits by effective data collection.
Main duties of the job
The appointment of consultants has created an exciting opportunity for exceptional candidates to join the administrative team in St Marks Hospital surgery department at Central Middlesex Hospital. Specific responsibility would be to provide support across the colorectal service.
The successful candidates will be experienced medical secretaries able to demonstrate advanced communication and organisational skills. They must also be able to use their own initiative and show problem solving skills. Excellent attention to detail and a passion for patient care is essential.
In line with the Trust's objective of a transition from medical secretary to Patient Pathway Co-ordinators (PCC), any necessary training would be given to expand the role to cover PPC duties. This would be fully explained at interview.
Working for our organisation
London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.
Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.
We run major acute services at:
- Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country’s top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
- St Mark’s Hospital: an internationally renowned specialist centre for bowel disease
- Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
- Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.
We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.
Detailed job description and main responsibilities
KEY RESPONSIBILITIES
To support the Admin Manager to ensure all administrative process are delivered to a high professional standard – including clinic letters, Clinic Outcomes
· Under the instruction of the Admin Manager, as leave is booked and to take ownership of the clinic templates to provide the necessary micro-management of numbers to ensure that clinics are booked to capacity, but appropriately for the number of doctors in clinic.
· To be responsive to the need to re-prioritise the patients in clinic to meet clinical urgency and to make ad hoc urgent appointment request as required.
· To be aware of the patients point in their pathway when re-booking patients to ensure patients are seen both within waiting time targets and as necessary for clinical urgency, and to escalate to the Admin Manager if this is not possible.
· To track clinic outcomes to ensure that all requested tests are booked within an acceptable timeframe and to re-book out-patients appointments as required.
· To track when results are available and liaise with the relevant consultant to determine whether follow-up in clinic is required.
For full role duties and responsibilities please see attached Job Description and Person Specification
Person specification
Experience
Essential criteria
- Educated to A-level/NVQ
- level 3 5 GCSEs, graded at C or above, or equivalent
Desirable criteria
- Medical terminology qualification
Experience
Essential criteria
- Previous NHS experience of Working in Admin Team
Desirable criteria
- Cerner Trained
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Documents to download
Further details / informal visits contact
- Name
- Meeta Maru
- Job title
- Colorectal Admin Manager
- Email address
- [email protected]
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